The garbage in the toilet fell on the ground .no clean.
JIAWEN
4 晚结伴旅行
10/10
Julia
1 晚行程
6/10
Was looking for a hotel with character, nice beach view, and a gym. Found this location and booked a king bed room with ocean view balcony. This was our 28th anniversary weekend so wanted to stay at a decent place.
Easy and quick check in…but was very disappointed at the room. It was tiny…you can’t even open the dresser door wide open because the door hits the bed. There was no counter space in the bathroom…and we really didn’t have a nice ocean view room like the Internet. Balcony over looks the noisy pool and to the side, you can see little bit of ocean through bunch of trees and buildings.
Paid all these extra fees for this room
And it was not worth it. View is poor…and the room was TINY. Don’t think we will stay here again in the future.
Tony
2 晚行程
10/10
真实旅客
2 晚行程
8/10
Bryce
1 晚行程
10/10
Brenda
1 晚行程
8/10
Lovely hotel
Only complaint is the cost of parking
Hayley
3 晚家庭旅行
4/10
We love the Mar Monte and have stayed here 12 or more times over the past 5 years.
This visit - Our room smelled mildewy and musty. This was concerning. Heater made a lot of noise. We confidentially shared our concerns with front desk staff that this room needs work and should likely not be utilized to guests in this condition.
We were instructed to provide this input in review and follow up with Director of Rooms, Danielle Shear, as we re doing.
John
2 晚家庭旅行
10/10
Staff were immediately welcoming and lovely. They accommodated our 7 month baby with a pack and play and high chairs at the restaurants. The room is thoughtfully designed and comfortable. We really enjoyed our stay and the proximity of the hotel to the beach, wineries, restaurants and zoo
Morgan
1 晚家庭旅行
4/10
The bed and pillows were uncomfortable. Whenever we would call down for towels or anything it would take repeated phone calls to the front desk and the wait would be at least an hour or more . I will never stay here again.
Mike
4 晚行程
10/10
真实旅客
2 晚家庭旅行
8/10
Jennifer
2 晚家庭旅行
8/10
The service was great and the front desk employees and valet were really nice. I appreciated the late checkout and help with beach amenities. I wish I used the bikes and beach chairs more. The hotel could use some updates and walls are thin.
Otherwise, I enjoyed this option for my solo trip!
Samantha
3 晚行程
8/10
Francisco
3 晚家庭旅行
4/10
When we checked in we were not told that our view was 90% obstructed. Once we brought this up to the front desk, they promised to fix the issue. But they never followed through. We repeatedly brought up our dissatisfaction and only until we checked out when they gave us comped us the resort fee. Not the service I expected for a Hyatt facility.
Julieanne
1 晚行程
8/10
Stephanie
2 晚家庭旅行
10/10
Location was right across from the beach. Star was friendly and helpful. We had a group of friends there and they made an extra effort to house us in the same building. Overall, a very nice stay.
Kenneth
3 晚家庭旅行
8/10
It was very nice
Theresa
1 晚行程
10/10
Silvia Lorena
2 晚家庭旅行
8/10
Friendly staff-helpful
Mary
5 晚家庭旅行
10/10
真实旅客
3 晚行程
10/10
We loved this place , it was a Very nice hotel. The room was clean and nice , location was great for family’s with kids. we wished we would have booked a balcony .. because the ocean views were beautiful!! Only negative - they had some carpets being installed across from us early Friday morning - and there was some partying above us every night until after 2am - Thursday - Sunday ( normally wouldn’t mind but we had our kids with us ). We would stay here again .. just maybe a different room ( balcony )