Worst hotel experience. The front desk people do nothing but sit there. They scam you when you’re there once you left the hotel they hold your money and prepare another saying. Don’t ever stay there.
Xingyu
Xingyu,4 晚行程
Expedia真实住客点评
10/10 绝佳
2023 年 4 月 15 日
Junguo
Junguo,2 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 7 月 30 日
Terrible hotel … matches the terrible city it’s in
We’ve stayed there twice before, but this time was a disappointment. Not one elevator was working … no explanation from management, and no workers working on it the entire time. Had to use a service elevator with long wait times and frustrated guests. Not acceptable for a Wyndham flag property. All this and was charged a “resort fee” for WHAT??? This is not a resort and there are no amenities. Resort fees are for amenities. And this property didn’t even have ONE operable elevator out of 4!! Not one!!! Unacceptable! I would like the resort fee refunded, or it is very unlikely I will ever stay at a Wyndham property again.
John
John,3 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 30 日
Terrible hotel with an unsafe elevator situation
Avoid this hotel. We arrived and only one of four elevators was working, and that one stopped working on day two. They never fixed it nor was there ever any sign of an attempt; other guests said they had stayed a year before and only two had been working then. Every guest and the service staff had to share one service lift (the other one was out of service) causing long waits every time. If any guest had suffered a health emergency how would they have gotten help in time?
The maid service was also terrible - they didnt clean surfaces or vacuum, they just replace the towels and made the bed (no new sheets). We will be asking for a partial refund.
Nick
Nick,5 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 29 日
the hotel rooms were in poor condition. Damages were painted over. Water stains were painted over and you can see the paint peeling off. Very dusty, and not well kept. Sheets were damage and falling apart.
Van
Van,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 28 日
Skitne tepper, hår på badet og ventilasjonen var full av støv, kun 1 servicelevator som virket, ingen gjeste elevators virket. Veldig lytt mellom rom og ut til gang. Ingen lydisolerong mellom bad og rom. Gode senger.
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 27 日
Dirty floor
Floors were stained and dirty. TV cords exposed. Noisy.
Shannan
Shannan,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 27 日
Alfombras sucias. En general el hotel bien
Rafael
Rafael,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 25 日
真实旅客
1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 24 日
Gabriela
Gabriela,2 晚结伴旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 22 日
Gray
Gray,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 22 日
Its a great place to come in for a nice weekend and enjoy san francisco.
真实旅客
2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 20 日
Only one elevator work!
Booked a quick one night stay here and I expected a better experience. With 10 floors I would expect all 4 elevators to work, but unfortunately only 1 elevator was working and only 5 people at a time which caused a long line and wait. When we got to the room it was clean and well maintained, which I love. I just wished that they’d atleast put a small table in the room for their guest to eat on. The ac was blowing very little air and the bathroom does not have a vent which can cause stuffiness. Overall, I’d stay here again if they can get the elevators to work because walking up those stairs was painful
真实旅客
1 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 20 日
Melissa
Melissa,3 晚结伴旅行
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 16 日
The elevator was broken so they told us to take the stairs, only to find out that other guests were using the service elevators, and only one of those worked so the entire hotel was sharing one elevator. The room itself was below average. the pictures of the lobby are very impressive, so you can see what they invested their money in. The shower didn't drain and the soap was completely empty. the automatic lights in all the rooms were incredibly annoying and didn't work well at all. Lastly they didn't have the room that I booked available so they moved me to a cheaper one without any sort of discount or anything.
Joseph
Joseph,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 15 日
Lee
Lee,1 晚结伴旅行
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 14 日
Minas
Minas,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 12 日
Roy
Roy,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 8 日
Jacob
Jacob,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 3 日
Mario
Mario,3 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 2 日
Crystal
Crystal,4 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 2 日
Don’t recommend
The bed was in the floor.. the carpet had stains .. the balcony was there but no rail so the sliding was locked.. old phone I felt like the room was like the 60’s .. was charged the deposit on 2 times for same ain’t and still has not received a refund .. evacuated at 3 am for a fire alarm twice
Dalila
Dalila,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 1 日
Tammy
Tammy,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 30 日
Comfortable and convenient. Not luxurious.
Only one functional elevator which made getting in or out at busy times a pain. At one point we were all using the service elevator. The staff was nice. Abundant carpet and wall stains detract from feeling of cleanliness. Location was great, especially for pride events and easy access to public transport.
真实旅客
10 晚结伴旅行
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 28 日
I personally would not recommend this hotel for anybody they had four elevators and only one worked on one of the days we had to use the service elevator because the last working one stopped. My brother‘s room he found a used condom on the bedframe.