I stayed at Vida Emirates Hills and while the room condition was good, I faced a challenging situation with noise during my stay. The hotel handled it by offering an upgrade and a complimentary dinner, which I appreciated. However, the overall front desk service needs significant improvement in hospitality and communication flow. Omar, the front desk manager, was kind and helpful, and Avishka stood out as the only professional and courteous staff at reception. A special compliment to Sakthi from the restaurant—he was a star, exceptionally friendly, professional, and truly made a difference during my stay.