We have stayed at Crowne Point before and they have always been wonderful. This review is regarding HOTELS.COM. I needed to cancel my reservation the day of my scheduled visit. The reason being the weather was terrible with high winds, rain and lightning. I was not comfortable leaving home. I called the number provided on Google. This number was connected to a TOY MANUFACTURER! I called yet another number I found on Google and a lady answered but had to transfer me to another department due to the nature of my request. Once transferred, I was disconnected immediately. The following day I called same phone numbers found on Google...once again, the TOY MANUFACTURER! I contacted Crowne Pointe in Lansing to explain my cancelation and they said they understood but couldn't do anything re: my refund of $161.28 due to canceling the day of the reservation PLUS I paid HOTELS.COM; not Crowne Pointe. I feel I'm due the return due to the reason being the terrible weather (National Weather Advisory had issued warnings). HOTELS.COM has terrible customer service! I'd rather make my own reservation than go through them. You can't talk to a real human being. They don't provide a valid phone number. The Virtual Operator is of no help as it eventually disenables any further conversation and will not transfer you to a real/live CSR. There is NO way to speak to someone. I will make sure to tell my vacationing friends to avoid HOTELS.COM & I encourage you to do the same.
Judith
Judith,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 1 日
Horrible food
Food was horrible!!!!
Carmella
Carmella,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 18 日
ELYSE
ELYSE,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 2 月 2 日
My husband and I have stayed here a couple of times after some fundraisers events. This last time was for a work event. Everything was going great until midday when the familt next to us arrived and we could hear everything they were say as if they werein our room. They did not stop un 3 am and they started back up at 6am.
Kodee
Kodee,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 28 日
Myra
Myra,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 13 日
Timothy
Timothy,2 晚行程
Expedia真实住客点评
8/10 很好
2024 年 12 月 23 日
Stephanie
Stephanie,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 12 月 18 日
真实旅客
1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 12 月 16 日
Beautiful hotel with an exceptional staff. The room was wonderfully appointed and very comfortable. We also used the pool which was very nice and clean. 5 star stay!
cricket
cricket,1 晚结伴旅行
Expedia真实住客点评
8/10 很好
2024 年 12 月 12 日
Staff was extremely friendly and helpful
Julia
Julia,1 晚行程
Expedia真实住客点评
6/10 好
2024 年 12 月 2 日
The hottub was broken
CAITLIN
CAITLIN,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 11 月 29 日
I have stayed here many times and love this place! There’s a lot to do around the area and the service is great!
Alexandra
Alexandra,2 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2024 年 11 月 25 日
Nice and convenient!
It was very good overall. The staff was very friendly and the food was really good. It was It was very good overall. The staff was very friendly and the food was really good. It was in a convenient Location for what I was there for.
The roundabout in the hotel entrance was out of order, which I think that sucked. Also unfortunately, there’s no liquor stores near that hotel or places that sell alcohol so I feel like the bar should have cheaper drinks. The pool was nice. I stayed on the fifth floor and I’m not sure if bathrooms are different but the bathroom was super small. You can’t open up the door if you’re sitting on the toilet.
When the heat turns on at night, it did make a noise but not super loud.
I definitely would say they have to update the TVs. It’s kind of crazy you have to turn off the TV and turn it back on just to see the TV Guide you can’t log into YouTube or any streaming services whatsoever.
But very nice over all … GO BLUE
Kyle
Kyle,2 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 11 月 23 日
Great say
It was beautifully decorated for Christmas. The breakfast was delicious. Staff was so friendly and helpful
Jessica
Jessica,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 11 月 23 日
Never had a bad experience here.
Gregory
Gregory,1 晚家庭旅行
Expedia真实住客点评
8/10 很好
2024 年 11 月 9 日
Juan
Juan,1 晚行程
Hotels.com真实住客点评
6/10 好
2024 年 11 月 8 日
Check in area/ lobby was beautiful. Rooms were average. Beds and pillows were not comfortable at all and regardless of the number of guests in the room, you are only provided with 2 passes for breakfast. Disappointing for the cost of the room. Would not stay again.
Jennifer
Jennifer,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 11 月 4 日
Very clean, great customer service, restaurant had great food. Easy check in and check out.
Kristi
Kristi,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 10 月 22 日
Love the amenities. Bar and restaurant is too pricey.