Couldn’t check in at check in time. Went and asked half hour later and desk clerk says “we have plenty of availability just on the higher floors.”
This hotel is slowly going to seed imo. No soap at the bathroom sink, shower head barely spit out water, ceiling tiles in bathroom askew. It’s plain nothing has been done to the room in many years.
Main thing this hotel has is location.
And despite being a platinum status, nothing was offered like drink tickets etc as it was before.
Lawrence
Lawrence,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 8 日
Joe
Joe,4 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 3 日
Breandan
Breandan,6 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 31 日
Amanda
Amanda,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 25 日
robert
robert,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 24 日
Very good, staff was wonderful.
Marcia
Marcia,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 19 日
Kenton
Kenton,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 3 月 17 日
Not so good
Late check in; room was booked as two bed; at check in told reservation was changed to King bed; I did not make that change; no two bed rooms available; we took the king and made due; room was sprayed with some type of deodorizer when we got to room - so strong it made you cough; this was not a good experience at all.
John H
John H,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 17 日
Jenny
Jenny,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 16 日
Jason
Jason,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 16 日
Not the Best Stay
Arrived at 7:35pm and our room was not ready. Told us to wait and they would text us when ready. Check-in was to be at 3pm. 35 min later I had a text and proceeded to again wait in the line of people 20 deep to check in AGAIN. Hotel had given several families on our team with food and drink vouchers for their trouble. Nothing for us. Two of the four elevators were down. For the hundreds of people in the building even 4 working elevators wouldn’t be enough. No luggage carts made available so multiple trips up and down the stairs. Spent way too much time waiting on an elevator- ridiculous. Overnight the building smelled so strong of weed- everyone was complaining. For a “non-smoking” establishment it was pretty awful. Cleaning staff were VERY friendly and kind. Front desk staff were rude and seemed like they were doing everyone a favor by being there.