On Sunday when I went to get ready to check out I saw 3 cockroaches scurry across the bathroom floor. Two ran under the sink through a crack in the wall. I caught the 3rd cockroach. I brought the cockroach to the front desk in a zip lock bag and discreetly showed the front desk assistant. There was a lot of people eating breakfast and in the main lobby. I didn’t want to cause a big disturbance so I quietly informed them of where I found it and requested a refund for my room. They said the manager would be calling me Monday. I didn’t receive a call Monday so I called Tuesday. I was advised a manger would call Wednesday or Thursday morning. I didn’t receive a call so once again I called the hotel. This time I was able to speak with the manager who advised me they couldn’t refund my room because I booked through Hotels.com and it would have to be from them. I contacted hotels.com and the agent said they had to call the hotel to get the hotel’s permission to refund the money. The hotel denied the refund. So the hotel lied about being the ones able to issue the refund. Hotels.com offered $50 in one key cash back. I used $28 for that room already and hotels.com denied refunding me the points I already used for the cockroach hotel as well. I called the hotel back and was told since I didn’t see them till Sunday that it shouldn’t be a problem since I stayed the full time. The second I saw the cockroaches Sunday I grab my stuff and checked out immediately, not staying for breakfast.
真实旅客
2 晚商务旅行
4/10
First room they gave us was dirty and smelled horrible from people smoking. second room was at least clean. Beds were very old and had big sunken holes, very uncomfortable. Eggs for breakfast were hard and had a grey color to them, Glad I brought my oatmeal cups! One good thing was the service.
Rachel
1 晚家庭旅行
10/10
stephanie
1 晚行程
10/10
Rebecca
1 晚行程
10/10
Very friendly
Jonathan
1 晚行程
6/10
It was okay but we were hit with additional charges because our birthday girl’s friends who only came to wish her a happy birthday eat some pizza and leave were also counted as guests in addition to the 2 rooms required to have her 5 friends spending the night with her and 2 parents. Won’t stay at that location again.
Cynthia
1 晚家庭旅行
8/10
Brendon
1 晚行程
10/10
Roger
2 晚行程
10/10
Clean, well-maintained, and nice size room.
Catherine
4 晚家庭旅行
8/10
Our room had no hot water in the shower.
Kerri
2 晚行程
10/10
真实旅客
4 晚商务旅行
10/10
Front desk was amazing and I enjoyed my stay. Comfortable bed, convenient, quiet and friendly staff. Overall - 5+
ANTHONY
2 晚行程
6/10
Joan
2 晚家庭旅行
8/10
Wesley
2 晚家庭旅行
10/10
真实旅客
21 晚行程
4/10
To start off the door would not open, had to get the night maintenance guy to come open it. Television was inoperable, air conditioning was inoperable. Fortunately the room was cool enough to sleep somewhat comfortably. The shower didn’t get any warmer then somewhat lukewarm, again fortunately it is not winter.
Philip
1 晚家庭旅行
10/10
真实旅客
5 晚行程
10/10
真实旅客
4 晚商务旅行
10/10
真实旅客
4 晚商务旅行
8/10
New carpet and fresh paint it seemed. Building is old, but seemed clean. They said my room was ready but it wasn’t- got a readied room immediately after that. Room auto door lock didn’t work- fixed immediately. They had to plug in my a/c unit which made me think they had just wrapped up the minor remodel. The bed being really comfortable would cause me to go back…as long as the price stayed under $100.
Scott
1 晚行程
10/10
What a comfortable place. Very quiet and clean. I will stay here for all upcoming trips to Norman.
Tim
1 晚商务旅行
10/10
I stayed this hotel for 4 nights in March 2025. The front staff was nice and the room was clean. The room had a microwave, coffee maker, and a fridge. I did not ask to clean my room since it was just a short stay. Breakfast was good enough for me. They had some serials, breads, muffins, sausages, cooked egge, yogurt and waffles (self cook). In summary, it was sufficient for me.
Kosuke
3 晚行程
6/10
Rooms were under construction, pool was closed because of it.