Not long after arrival, I walked around the complex and couldn’t figure out what was going on here. The lobby is beautiful, the restaurant and food are really good, the rooms are clean, modern and spacious. Yet, there’s abandoned shops, all through the complex. It turns out that covid decimated that side of it.
It’s a really cool place. My kids and I had a great stay. Throw a few dollars into a coffee or two in the shops that are open and encourage it to grow.
Terry
Terry,7 晚家庭旅行
Wotif真实住客点评
10/10 绝佳
2025 年 3 月 14 日
Absolutley fantastic stay for 21 nights 4 of us. We had a warm greeting on arrival and we were informed we had been upgraded to fabulous rooms. Staff were all fantastic and we felt so well looked after throughout our stay. We were given numerous complimentary items durig our stay. I must give a special thankyou to Mr Dung whom we felt made sure wehad a great stsy along with all the staff. We were also spoken to by James asking about our stay and gave us a farewell gift!! The hotel and staff amazing , tha kyou everyone. We are aiig to be ba k theresoon
tracey
tracey,21 晚行程
Expedia真实住客点评
6/10 好
2025 年 3 月 13 日
Property is old. Beach area is dirty. We could have stay at other areas.
Tin
Tin,2 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 10 日
Fantastic hotel needs a bit of work.the.climate plays havoc on the exterior but the staff work hard to keep it clean and tidy great services loved the movie theatre and the staff were beautiful spoke great english much better than my vietnamese so friendly and really enjoyed the conversations especially with ivy on reception viet in the dining room and the.other lasy supervisor.in the dining room her name escapes.me now. Thankyou so much for a wonderful stay
neil
neil,11 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 3 月 9 日
Thanh
Thanh,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 6 日
Property is nice and clean. They also keep their part of the private beach very clean. Staff is helpful and friendly. Will definitely stay here again
An
Expedia真实住客点评
8/10 很好
2025 年 2 月 28 日
good to relax
We stayed at the hotel a little bit too long considering that the hotel doesn’t have much to offer and is outdated. A huge resort that has seen better days but after a tough Covid period it doesn’t look much alive and in the evening it looks like a ghost town.
Perfect location in front of the beach, quiet area to relax but also a lot of space for children.
We were welcomed by a young, kind receptionist who speaks very good English which is rare in Asia. She showed us around the premises and explained everything.
Very friendly staff.
The hotel offers free laundry (4 pcs per day) and free minibar once a week and free shuttle to Hoi A town, which is a nice service.
The superior king-size sea view rooms are big enough and have perf view. TV needs more English channels or smart TV to connect our accounts.
The conditioning works as it should and it is quiet.
The housekeeping ladies are doing a great job and really helpful.
A weird smell in the corridors when we walked to our room.
The pool is huge and nice but the water slides need to be replaced, they are old and dangerous to walk up because the steps are so small and slippery. No slides at the children's pool
The beach/pool bar is a joke. It doesn’t have the beach vibe and it doesn’t look welcoming to sit and enjoy a drink. It needs a serious renovation and the menu could have more variety.
Breakfast area is huge made specifically for the Chinese crowds. Breakfast itself was good, variation on fruits, live egg and noodle sta
Endi
Endi,9 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 25 日
We were treated like family
We have just had the most beautiful holiday in Vietnam with my mother and our two young boys. It saddens me to read any bad reviews on the Citadines because they treated us like we were their family.
Ok so first thing out the way- yes the place is very quiet, not much going on and lots of empty shop units. It’s facing an abandoned hotel project and I guess it can seem a bit bleak.
But I can’t focus on that when the hospitality at this hotel was so superb. James the manager came down to meet us on check in because we were staying for an unusually long time, and he upgraded us from the 3 bedroom apartment we booked to a 5 bedroom 4 bathroom villa with a private pool. As part of the free upgrade he also gave us free spa vouchers to use every single day for the duration of our stay and we also had free laundry every single day- washed dried and pressed bought to our door. All for free. We used the pools (including the big main one) every single day and walked regularly along the huge expanse of beach to eat at local restaurants which had vegan places too.
I think most people only stay in Hoi An a few days. What a shame to do that! There is so much to do around the area you should stay for at least a week to enjoy everything there is to see and do. If you’re a family and don’t want to stay in the busy centre of Hoi An which gets a bit much then this has to be worth a try for you- we felt so welcomed and James we can’t thank you enough for everything you did for us xx
Sophie
Sophie,14 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 24 日
The entire staff, especially the general manager, went above and beyond every step of the way. Thank you so much for a great great stay my husband and I really enjoyed everything there.
Lisa
Lisa,4 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 23 日
Beautiful grounds. Staff were exceptional. Rooms very cjean
Joanne
Joanne,6 晚行程
Expedia真实住客点评
6/10 好
2025 年 2 月 21 日
MINORU
MINORU,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 20 日
Très belle endroit je recommande
Francis
Francis,2 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 2 月 20 日
Patrick
Patrick,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 9 日
Beautiful experience staying here. Thank you for the excellent customer service and making my husbands birthday memorable. We travelled with our two young children and they catered well to the whole family
Micayla
Micayla,2 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 2 月 7 日
Lovely resort
We very much enjoyed our stay no complaints
Graham
Graham,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 4 日
Reception staff was great. All the staff are super friendly