We stayed at the hotel a little bit too long considering that the hotel doesn’t have much to offer and is outdated. A huge resort that has seen better days but after a tough Covid period it doesn’t look much alive and in the evening it looks like a ghost town.
Perfect location in front of the beach, quiet area to relax but also a lot of space for children.
We were welcomed by a young, kind receptionist who speaks very good English which is rare in Asia. She showed us around the premises and explained everything.
Very friendly staff.
The hotel offers free laundry (4 pcs per day) and free minibar once a week and free shuttle to Hoi A town, which is a nice service.
The superior king-size sea view rooms are big enough and have perf view. TV needs more English channels or smart TV to connect our accounts.
The conditioning works as it should and it is quiet.
The housekeeping ladies are doing a great job and really helpful.
A weird smell in the corridors when we walked to our room.
The pool is huge and nice but the water slides need to be replaced, they are old and dangerous to walk up because the steps are so small and slippery. No slides at the children's pool
The beach/pool bar is a joke. It doesn’t have the beach vibe and it doesn’t look welcoming to sit and enjoy a drink. It needs a serious renovation and the menu could have more variety.
Breakfast area is huge made specifically for the Chinese crowds. Breakfast itself was good, variation on fruits, live egg and noodle sta
Endi
Endi,9 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 25 日
We were treated like family
We have just had the most beautiful holiday in Vietnam with my mother and our two young boys. It saddens me to read any bad reviews on the Citadines because they treated us like we were their family.
Ok so first thing out the way- yes the place is very quiet, not much going on and lots of empty shop units. It’s facing an abandoned hotel project and I guess it can seem a bit bleak.
But I can’t focus on that when the hospitality at this hotel was so superb. James the manager came down to meet us on check in because we were staying for an unusually long time, and he upgraded us from the 3 bedroom apartment we booked to a 5 bedroom 4 bathroom villa with a private pool. As part of the free upgrade he also gave us free spa vouchers to use every single day for the duration of our stay and we also had free laundry every single day- washed dried and pressed bought to our door. All for free. We used the pools (including the big main one) every single day and walked regularly along the huge expanse of beach to eat at local restaurants which had vegan places too.
I think most people only stay in Hoi An a few days. What a shame to do that! There is so much to do around the area you should stay for at least a week to enjoy everything there is to see and do. If you’re a family and don’t want to stay in the busy centre of Hoi An which gets a bit much then this has to be worth a try for you- we felt so welcomed and James we can’t thank you enough for everything you did for us xx
Sophie
Sophie,14 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 20 日
Patrick
Patrick,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 7 日
Lovely resort
We very much enjoyed our stay no complaints
Graham
Graham,4 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 30 日
スタッフの皆さんも気が良く、気持ちよく過ごさせていただきました。
Matsuda
Matsuda,4 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 29 日
Best resort experience we have had. Amazing customer service, super clean, close proximity to Hoi An old town 15mins in taxi. Great food at the restaurant. We stayed in a 3 bedroom apartment with our families 6 and we all loved it. Resort pool was amazing and sensational views. External building Paint work is getting dated but otherwise an amazing stay. We will be back!!
RICHARD
RICHARD,5 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 21 日
??
??,2 晚行程
Expedia真实住客点评
6/10 好
2025 年 1 月 18 日
The room was clean and comfortable with a good bathroom and shower. The wifi worked well. The problem with this place is that it is enormous in size and the place is like a ghost town. The shops are all empty and there are areas completely deserted. It is not near any town or shops or alternative dining places within walking distance.
As you walk around it is a bit creepy and weird. We shortened our intended stay here as it didn't suit us.
Sarah
Sarah,5 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 1 月 15 日
Son
Son,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 14 日
Emilia
Emilia,4 晚行程
Wotif真实住客点评
10/10 绝佳
2025 年 1 月 13 日
Our second stay here as our first time was fantastic. Everything was a good as the previous time and the location is fantastic.
Hotel is not well maintained and overall all the facilities dated.
Manula
Manula,2 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 26 日
Allan
Allan,7 晚行程
Expedia真实住客点评
8/10 很好
2024 年 12 月 25 日
Nice hotel however not much happening in and around the vicinity at lotte. Many shops abandoned and closed. Staff were friendly
Thuy-An
Thuy-An,1 晚浪漫旅行
Expedia真实住客点评
2/10 很差
2024 年 12 月 20 日
시타딘 펄 호이안이 왜 5성인지?
비수기에 방문했으나, 성수기를 앞두고 여러 정비가 있었습니다. 나무를 자르는 소음, 강한 독성의 페인트로 옆방을 재정비하느라고, 나는 페인트 냄새에 머리가 아팠습니다. 샤워가운은 제공되지 않았고. 올드타운으로 가는 셔틀버스는 어디서 타는지 물었는데 계속 기다리라더니, 결국 나를 잊어버렸다. 올드타운에서 6시간을 걸어다니다가 숙소에 왔는데 룸 키를 가지고 오지않아 리셉션에 가서 여유분의 키를 요청했지만 그녀는 주지않았다. 지금 숙소가면 열려있을것이라했지만 실제로는 오래도록 기다려도 마스터 키 맨이 오지 않아 다시 리셉션에가서 또 요청했다. 위치가 너무나 외져서 주변에 아무것도 없고 바로 옆 대단지 리조트가 건축되어지고 있다. 시설은 좋은데 유지할 수 있는 고급인력은 없다고 생각된다. 인도사람들이 특히 많았다. 한국사람들은 대부분 실망한다. 한국의 마케터들만 사진빨로 광고하고 있다.