Hotel wasn’t sold out but they wouldn’t move us or discount the room because we booked through Hotels.com. I couldn’t believe it but I confirmed we were being placed in a substandard room but we didn’t book directly with the hotel.
Joe
Joe,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 25 日
Will be coming back
The view was amazing, along with the service from employees (who were very kind). Parking was free. The room was tidy and clean upon arrival, and every morning around 12ish, staff would come by to clean (unless we asked otherwise). Rooms seemed soundproofed, and the balconies were isolated to each room. Room service was speedy and the food was warm. Would recommend for a stay-cation.
Crystal
Crystal,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 24 日
Michael
Michael,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 24 日
真实旅客
1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 24 日
Jacob
Jacob,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 23 日
Shuttle Service for Sheraton Agoura Hills
You advertise as one of the amenities of the hotel is "shuttle service" to destinations within a 5 mile radius.
Sheraton claims that you were notified that there was NO SHUTTLE but it remains in your description of the hotel. We had no car so we chose the hotel for the shuttle service feature.
Richard
Richard,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 19 日
Happy
Happy that I got an early check-in and that my room had a balcony. Staff was friendly and Mario in the restaurant got me a cold beer even though the bar was closed and the Egyptian gal was also very nice. The room did not have a microwave.
Jorge
Jorge,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 14 日
真实旅客
3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 20 日
真实旅客
1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 19 日
Great
Gaspar
Gaspar,9 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 16 日
Christian
Christian,4 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 12 日
Stephen
Stephen,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 7 日
Nicola
Nicola,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 4 日
Jessica
Jessica,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 1 日
Jason
Jason,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 26 日
Disappointed
Horrible hotel cancelled multiple day reservation would not return any money and even though I was late only the first day they kept all additional days and were dishonest when I came on second and charged my card for the entire stay even though they led me to believe it was for incidentals and it was only a hold so they got paid twice and rudely told me it was my problem
Kevin
Kevin,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 23 日
David
David,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 19 日
Very nice hotel. Great employees. The bed was very comfortable but the pillows were large and lumpy. Overall we enjoyed staying there and would stay again.
Linda
Linda,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 18 日
Only thing missing was a fan in bathroom
Susan
Susan,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 7 日
A good place to stay
I stay here when I am on my business trip in the area. Nice accommodations nice room, friendly staff.
Gil
Gil,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 2 日
Good Hotel But Old
The service was very good, as was the food. However, the Hotel is rather old and it is obvious in many areas. The gym was in excellent condition and I used it several days and enjoyed it. My primary concern was that the Wifi in our room did not work so I was limited with the work I could complete in the room. I asked numerous times, and once was told by an employee that it had been a while since it did work. So that was rather disappointing. However the Hotel did give us 20,000 points for compensation. It's 2025, the Wifi needs to work.
David
David,4 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 1 日
steven
steven,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 29 日
Great
Kassandra helped us with pretty much any& every question or issue we had. She was friendly, personable and accommodating. The hotel was super clean and well kept!