I recently stayed at the Intercontinental Mark Hopkins for a work trip, and my stay was absolutely wonderful. From check-in to check-out, they took such great care. I was able to upgrade to a suite, which was large and very comfortable. All of the staff -- especially Rick, Sal and Al, were tremendously helpful with all my event items. The only negative is the state of the Top of The Mark. It's such an iconic venue with wonderful views, but needs to be cleaned and refurbished.