Furniture was scratched up and the elevator 5 had the panel off and none of the light lit up when u pushed the button. I got the feeling that the elevator should have been out of service but we were in it.
Michael
Michael,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 13 日
Nice hotel near airport
Nice place close to airport. Nice staff clean and tidy. Needs a refresh as showing its age
Kevin
Kevin,1 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 9 月 12 日
Outdated beat up trashy building, elevator broken, key card didn’t work
Yani
Yani,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 11 日
Ted
Ted,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 9 月 11 日
This is the nastiest hotel I’ve ever seen
William
William,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 9 月 8 日
Otis
Otis,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 8 日
Great staff, great shuttle super wonderful team!
Kjell
Kjell,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 9 月 7 日
Andrew
Andrew,3 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 9 月 3 日
Let’s start with checking get there and get my key card walk to room open it up and right away my daughter says I think this is someone else’s room. Bed was not made and there was food items out. So go back downstairs from the 9th floor tell them about the room she gives me
Brenna
Brenna,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 3 日
Water not very hot. I love a hot shower
Beverly
Beverly,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 1 日
Laura
Laura,1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 8 月 28 日
Not as good this time
I came back to this hotel because it was very nice . This time around was not as great .
The bed skirt was visibly dirty, the bathtub had hairs , wallpaper was piling off the wall in the bathroom . Had to wait for hot water to come through. Lack of bath towels and face towels after requesting.
Other wise great location and reasonable rates.
Emily
Emily,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 8 月 23 日
No Hot Water
Nexida
Nexida,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 8 月 21 日
Kristen
Kristen,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 20 日
This is a beautiful hotel
Ashlie
Ashlie,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 8 月 19 日
Krystle
Krystle,2 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 18 日
Tara
Tara,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 8 月 18 日
Thomas
Thomas,2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 8 月 17 日
Terrible stay
Worst hotel stay ever!!! Checked in online the day be arrival, check it was at 3pm. We arrived around 345p, was told the room was not ready we would have to wait a little while. Waited an hour asked about the room again, was told there was 11 people in front of us to get a room and if would be a little while longer. Checked with the front desk again and was told the room was still not ready and there were still 4 people in front of us to get a room. We had to get ready for a concert in the lobby!!!!! It was absolutely ridiculous!!!
After 2.5 hrs after check in we finally had a room. The elevator was rundown. The floor we were on looked like it hadn't been used it years. It was so dirty. Doors to rooms were knocked in or falling down. The smell was terrible. The bed in our room was hard. There is not one good thing about the disgusting hotel. I honestly dont know how it's still open.
Oh and did I mention that we drive over 4 hours to get to Cleveland and we were LATE for a concert.
Would definitely NOT recommend this hotel.
Danielle
Danielle,1 晚结伴旅行
Hotels.com真实住客点评
2/10 很差
2025 年 8 月 17 日
The room had no air conditioning and we had to leave
Christine
Christine,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 8 月 17 日
0 STARS!!
Absolute chaos. We arrived early and tried to check in early so we could get ready for the Morgan Wallen concert. We arrived around 3:20 pm. We were told our room would be ready in a “couple minutes.” We did not receive a room until 6:30 pm. The lobby was filled with people waiting for their rooms. We missed half the concert we spent $1200 on and still got charged the full amount for our room. No accommodations. Nothing to make it right. Worst hotel experience in my life and I will never stay at another Wyndham again.
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 8 月 17 日
0/10 never again
Room had been poorly cleaned, if it was cleaned at all. Looks like the bed had been made and towels thrown in but that was about it. There were things in the fridge from last person, clothes from last person under the edge of the bed and a filthy towel thrown in with clean towel. No cups left for ice box and no trash bags put into trash can. Had to wait roughly 14 minutes for any hot water to come in the shower. The air seemed to be just barely cool despite turning it down low for the night. Overall poor experience. Pool was out of service as well which should have been displayed on website. Was just in town for a concert and was rushing at check in and check out, didn’t even bother wasting my time to complain at customer service. 0/10, would expect much more for a $300 a night hotel.