We booked this hotel in April to check in on July 3. When we arrived, a posted announcement was the first to inform us that the hotel had been closed by the health department on May 30. No one was at the motel to speak to, and hotels.com customer service was automated and completely useless.
We had to make a last minute search and booking for Independence Day weekend, that was more than twice the distance from our workplace and more expensive.
Now, we may have dodged a bullet (could have been bedbugs? Or black mold? Cockroaches?) but i really feel that the complete absence of customer service from both the Baymont by Windham St Charles and hotels.com was completely unacceptable.
Heather
Heather,3 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 17 日
Friendly
Belinda
Belinda,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 16 日
So-S0
The hotel was under construction, the outside of the property looked run down and unkept and our room had a mildew smell.
The only savings grace was the staff was very friendly and accommodating.
WILLIAM
WILLIAM,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 5 月 13 日
complimentary breakfast was lacking
This hotel was not presented in the best light. Furniture was old and tattered. The breakfast was a lot of carbs. I went to breakfast all five days, and there was only mystery meat and sausage left on one of those days - no bacon.
Marlene
Marlene,4 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 6 日
Emily
Emily,3 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 4 日
Some areas under construction- will be better when done I'm sure.
Uniquely
Uniquely,4 晚家庭旅行
Expedia真实住客点评
2/10 很差
2025 年 5 月 2 日
Bryan
Bryan,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 2 日
Beth
Beth,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 1 日
I have stayed there before was good
The window leaked a little and the lady at desk was willing to move me but said we already unpacked. So it was ok. Very pleasant help
Mary
Mary,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 30 日
Nicole
Nicole,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 28 日
Our first room had the bathroom light laying in the sink. Our second room had a major leak on the inside of the window the night it rained. Water was everywhere.
Catherine
Catherine,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 28 日
I'd stay again
Quiet stay. Little trouble checking in. They did not have rooms ready at 4pm
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 26 日
Bryan
Bryan,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 26 日
Julie
Julie,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 26 日
The staff was very friendly and helpful, and I will stay at this hotel again.
Charles
Charles,3 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 4 月 25 日
Jane
Jane,1 晚行程
Expedia真实住客点评
8/10 很好
2025 年 4 月 24 日
Lesley
Lesley,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 22 日
Stefan
Stefan,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 4 月 21 日
Tial Kap
Tial Kap,1 晚行程
Expedia真实住客点评
2/10 很差
2025 年 4 月 20 日
Bad
lily
lily,1 晚行程
Expedia真实住客点评
8/10 很好
2025 年 4 月 20 日
Every employee I came across was very friendly. Good experience!
Bessy
Bessy,1 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 4 月 19 日
Staff was extremely helpful. location is still going on with construction, so some minor things. Room was overall clean, few minor problems in the bathroom, like chipping wallpaper, missing body wash dispensers.