Our overall stay was great and convenient to what we planned to do.
Alayna
1 晚家庭旅行
6/10
Room was ok. Bathroom area was kind of dirty and had spots on the floor. And the carpet doesn’t look like it’s been cleaned in a while. But the beds were clean and comfy.
真实旅客
4 晚家庭旅行
4/10
On our last day, maintenance took over 30 minutes to fixed the door to allow my family back into the room. My 81year old father needed his medication and was no longer able to stand then we had hum to sit on stairs until maintenance arrived. Asking to speak to a manager was a joke, the phone kept ringing. The front desk transferred me to speak to someone, knowing no one was available. People staring at us as if we did something wrong.. The door still was not fixed because my husband had to knock to re-entered into room. The people across hall grocery sat in hall for hours.
Victoria
2 晚家庭旅行
4/10
Check in person was rude. Totally ignored me and checked someone in, in front of me. Told management and they apologized but I do think I deserve more than apology. I have been staying at the Hilton for the past 13 years and have given this company thousands of dollars over the years. I was not impressed will not be staying again.
Kedra
3 晚家庭旅行
8/10
Rob
2 晚行程
10/10
真实旅客
3 晚家庭旅行
8/10
Great family stay
Derek
4 晚家庭旅行
6/10
Fan in bathroom didn’t work, tub faucet was loose and I was worried I’d pull it out of the wall. Toilet was loose as well and moved every time you sat down. Slider doors didn’t lock.
真实旅客
3 晚家庭旅行
10/10
真实旅客
3 晚行程
10/10
It was a great stay! Clean, quiet and smelt great everywhere
Sam
2 晚家庭旅行
10/10
Tiffany
2 晚家庭旅行
10/10
Kejairis
2 晚家庭旅行
10/10
Great location, right on the beach! Check-in was easy and representatives were friendly.
真实旅客
2 晚家庭旅行
6/10
I was disappointed regarding the reservations service. I asked if i had a ocean front room and i was told specifically "YES" the day before arrival i was told i had a ocean view and i was look at the roof. Then i was told parking was $11 and it was $15 on arrival and the big kicker was the charged my card $200 when i checked in, said they will hold it until check out and only charge me $40 for parking and $60 for something room and will total $120 so you hold $200$ Then the next day i get a notification from my bank that the hotel has charged my card an additional $62.71. I went to front desk along with 4 other guests upset wanting to know why??? I was told this keeps guests from locking their card and secures the hotel of getting their money? REALLY you just held $262.71 and not let me know anything at all!!! Thats crazy not professional and will NEVER happen AGAIN. My bank has reassured me how to block this from happening 😡
Carol
2 晚家庭旅行
10/10
Stephanie
1 晚家庭旅行
6/10
My major issues was with the room. The overall facility was awesome. The room had a leak in the toilet for several days. It took a while to get it fixed. The a/c vents were not cleaned as well as the vent in the toilet. There was mold in the shower and only one towel rack. The mattress was uncomfortable and the pillows were to soft. The pillows also were not king pillows and the appeared to be worn out. We enjoyed the room location and the view. The breakfast was awesome and very good I would pay for it if I had to. I wish there was more parking available we had to search every night when we returned. Last thing the toilet area was dirty and not swept prior to our arrival.
ELTON
7 晚行程
10/10
We had an amazing stay and will be returning next year.
Debbie
6 晚行程
6/10
I was not happy with my stay. When we first came into the room the toilet seat was broken, personal safe was not working along with a hinge from under the sink that fell onto my nieces foot. The rooms are a little smaller than I expected. The breakfast and 5pm snacks were definitely not what I am used to from an Embassy Suites by Hilton. Subpar at best. Go and Get your own or try one of the local Breakfast spots. Remember to check & inspect everything when you FIRST come into your room. ******** Also, Beware******* of the additional cost that come along with this hotel--->>> there is an $100.00 per night security deposit- So, 7 days Prepare to have an additional 700. ( Oh but it will be put back on your card) Yes!! $100.00 per night that will be charged along with what you have already paid or what you will pay for lodging; In addition to the resort fees. Also note that the description on Hotels.com is different from what the hotel will give you. Ocean front is actually and Ocean View. Let me not forget to mention the rude and unknowledgeable women working at the In hotel Starbucks. Very Rude and did not even know information about food products that were sold.
Corlina
4 晚家庭旅行
10/10
Wendy
3 晚行程
10/10
Makita
2 晚行程
10/10
Overall a Great stay!!
Jessica
2 晚行程
8/10
There was blood in the bathroom when we checked in. Also, they only give 3 washcloths when we told them we had a party of 6. When we called to received more washcloths we was told that housekeeping didn’t have anymore available ad that was 8am in the morning. This delay us from leaving for our event. Breakfast selection was good. The breakfast area was crowded and we waited almost 20 mins to find seating with 4 kids under 5. The evening reception where you get complementary cocktails was a nice addition. However, the lines were so long and we were standing in the line for 35 minutes just for the bartender to come in the line and say I’m sorry 6pm o’clock is the cut off time even though we’ve been standing in the line since 5:30pm. This made us quite upset because we saw the bartenders just talking with the guest, making their drinks very slowly, even though they knew they had a very long line. For the amount of money we pay for our stay I was not please. This wasn’t our first time staying at the embassy and we enjoyed it the first time however, this time I will not be coming back.
Shanteisha
2 晚家庭旅行
8/10
Great pool amenities and view from room was stunning. Rooms are a little dated and could do with some TLC.