My spouse and I would have appreciated the common courtesy of not having the cleaning team knock on our door after 9am when checkout is at 12pm. On Friday, we arrived from out of town to prepare for a birthday celebration. That Saturday,
we arrived late back to the hotel. We have never stayed at a hotel that knocks before checkout. Maybe slide a printed sheet underneath the door, but never knock. Also, when we returned from breakfast, we could not access ourcroom anymore.Once again, it wasn't even time for checkout. Just a bit more tactful would be appreciated.
Emanuel
Emanuel,2 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 11 月 30 日
Nikki
Nikki,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 11 月 27 日
It was nice and clean not sketchy at all felt safe
Daniel
Daniel,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 11 月 27 日
Kyra
Kyra,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 11 月 22 日
Meghan
Meghan,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 11 月 19 日
Katrina
Katrina,2 晚行程
Expedia真实住客点评
6/10 好
2024 年 11 月 15 日
Houston
Houston,1 晚行程
Expedia真实住客点评
6/10 好
2024 年 11 月 9 日
Elizabeth
Elizabeth,3 晚行程
Hotels.com真实住客点评
6/10 好
2024 年 11 月 1 日
My room could’ve been a lot cleaner but my issue was with the housekeeper on the morning of checkout. She was knocking on my door trying to get into my room at 9:23 am. When I politely declined, she asked me if I had a late checkout. I told her that checkout was at noon not 9:30 am and suggested she stop trying to get into rooms this early. I do NOT appreciate being woken up by housekeeping. I was traveling on business and planned to sleep in today. This was unacceptable.
Penny
Penny,1 晚商务旅行
Expedia真实住客点评
10/10 绝佳
2024 年 10 月 28 日
5 star stay
Karltavious
Karltavious,1 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 10 月 23 日
Very nice hotel
Genice
Genice,1 晚行程
Expedia真实住客点评
8/10 很好
2024 年 10 月 22 日
Rooms kinda small and they didn’t clean the room
Romey
Romey,4 晚家庭旅行
Expedia真实住客点评
8/10 很好
2024 年 10 月 13 日
Property was accommodating the staff seemed more focused on a college football game then checking in customers.
David
David,1 晚行程
Expedia真实住客点评
2/10 很差
2024 年 10 月 10 日
They double charged me and then it took four separate occasions of calling the hotel to even get a hold of a manager that would refund me. Each time they said a manager would call me and never did. It took two weeks to finally talk to a manager and they were rude, interrupted me, and not kind. I was honestly surprised by how bad the service was. I would not recommend staying here.
Krista
Krista,1 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 10 月 6 日
Jancy
Jancy,2 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2024 年 9 月 20 日
Jordan
Jordan,1 晚行程
Expedia真实住客点评
4/10 尚可
2024 年 9 月 4 日
Tayler
Tayler,1 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 8 月 26 日
Clean room, professional staff
Joe
Joe,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 8 月 18 日
Wonderful stay
It was amazing and Lawrence the desk clerk was absolutely incredible he asked every day he saw me is your room ok is there anything I can do to make your stay more comfortable let me know great customer service