I booked the room online after we drove 5hrs from Houston to Dallas, it was freezing cold to us, coming from further down South of Texas. Not to mention raining. So my husband Antonio went to check in as the room was paid for with his card. The lady denied him, and had me come from the car leaving my kids in the car, to check in, in the freezing rain. I waited as she checked two Caucasian men in. She handed them both, a bag of 2 bottles of water. Upon my approach she checked me in, but did not give the same. I question why did they receive a bag of water bottles. But not another guest. I took it as a notion for color because her response to checking me was with an attitude and stated I had multiple emails being a Rewards Member. I told her I am previous Military and therefore I have multiple email address that are Valid indeed ! She smirked and proceeded to complete the check in, offered me a flyer for breakfast time to read but verbally told the men the hours of breakfast but I guess she felt I should read all about it. So no I didn’t have a good check in with her on my stay of March 8th Saturday and Departure March 9th Sunday of 2025. Was not greeted or felt appreciated.
