Staff, coffee shop and water pressure were all great. The room was very cramped, and Hotels.com said we were reserving a king bed room but it was a queen bed. Room was clean enough, but the Nespresso machine was dusty and broken and refrigerator had food in it. Our AC was broken but we did get it fixed quickly. The location was probably the worst part, to me. All night long, truly through the entire night into the morning, it was extremely loud outside. Both nights. Large groups of people and loud cars and motorcycles roaring up the street. The sidewalk and street are filthy out front, and the park one block over was even worse. Not the hotel's fault of course, but since this was my first time in New Haven I had no clue that this wasn't a nice area.