The property's payment terms are insecure and unacceptable. I had already made arrangements for payment of the room rental through Hotels.com, but the property insisted on access to my personal banking and credit information as security for incidentals.
The property does not accept cash either as payment or as deposit for incidentals. The only payment accepted is a credit or debit card showing the customer's name. Consequently, the hotel refused to honor the reservation made electronically in advance through Hotels.com.
Travelers should never give to hotels or other vendors unrestricted access to personal bank and credit accounts to cover incidentals.
The front desk clerk was condescending and arrogant.
Loye
Loye,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 27 日
Cathy
Cathy,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 25 日
Luke
Luke,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 21 日
Anthony
Anthony,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 21 日
Driving Thru
Close to many things. Shopping just down the road. Safe area.
Tamara
Tamara,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 20 日
JaMica
JaMica,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 19 日
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 13 日
Room was wonderful but the pool was a mess needed to be cleaned and it was not the Breakfast was nice need more variety of foods.and Breakfast was to high for what they offer..
Mary
Mary,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 7 日
Maria
Maria,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 4 日
Timothy
Timothy,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 28 日
Very nice hotel for the price
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 27 日
Had issue with a room at check in awful smell but went to front desk and they changed rooms for us other than the smelly 1st room great stay as always also no complementary coffee in morning 2.50 for just coffee that’s usually free in hotel
BENJAMIN
BENJAMIN,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 24 日
Joe
Joe,4 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 24 日
Eferoghene
Eferoghene,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 17 日
It was great
Ronnie
Ronnie,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 3 月 14 日
Lindsay
Lindsay,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 3 月 14 日
Untrained Staff, Hidden Fees & Parking Nightmare
A few things
1) Hidden Fees
2) Paid Shared Parking Lot with limited spaces (even if you don’t have a vehicle it’s $2.17)
3) Staff Untrained
1) Hidden Fees - there is a PARKING LOT FEE of $2.17 a day & $100 a night hold. The hold is the highest I’ve seen in DFW for no reason but not really the issue. Issue is mostly a parking lot fee which brings us to
2) You still have to pay for parking, even if you don’t have a car. AND It’s public parking…. It’s shared, public parking for all the businesses AND APARTMENTS. So you will NOT be parked anywhere close to the hotel and there is no valet. You are paying $2.17 to park your car a block away on a Saturday night.
And 3) I asked for a receipt for the $2.17 for business expense report: both the guy overnight and the morning girl gave it to me. One said he didn’t know how, the other said she’d print it out for me and never did.