I've stayed at a lot of IHG hotels and this was by far the worst I've experienced. I won't even go into how ridiculously high the incident charge was. I'm from the south and understand not everyone has the southern hospitality, but the lady at the front desk when we checked in didn't seem to want to be there at ALL. She barely spoke as she rushed through checking us in. We were told the pool was closed even though it was still daylight. I had an upset child the rest of the night. The beds were comfortable, but the bathroom was disgusting. I'm not sure what was smeared all over the walls, but after driving for almost 10 hours that day and expectingsnother 10 the next, I was too tired to do anything other than go to sleep. But even that didn't go well. Both mine and my child's sleep was interrupted by the plumbing multiple times. If someone showered, flushed or even turned the water in the sink on, you'd hear it through our whole room.