Impossible to sleep! Excessively loud noise outside, people shouting all night using speakers. The property offers earplugs to block the noise but this is absolutely useless.
When complaining on the next morning, the receptionist told me I should have asked to change rooms (in the middle of the night???!!) because they “could gladly put me in a quiet room”. So why didn’t they in the first instance???
For that, I would say the discomfort really is hotel’s fault, as it could be avoided easily if somebody cared the least about clients.