We booked this hotel for trip to Chicago based on the hotel offering a pool. Of course the pool was out of order for our stay and no refund was offered by the staff. Shameful
Noah
Noah,3 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 9 月 1 日
Misleading/inaccurate offerings - tired rooms.
Although advertised both here and on their website, no breakfast is available - Do NOT upgrade for daily breakfast - there isn't any.
Both the restaurant and pool have also been our of service for years, and we had to request a refund for our breakfast upgrade.
Rooms are clean and modern, but tired. Carpets show wear, hooks and towel bars are damaged/loose.
Overall, a perfectly useable hotel but no longer posh or upscale.
Scott
Scott,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 1 日
Pool out of service and ants partying without us
It was amazing for a last minute stay. We had ants in the room so we couldnt leave anything on any counters but the issue was addressed after we told the front desk. Pool was out of service. Would've been nice to take a dip in the pool
Teng
Teng,3 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 31 日
Kathleen
Kathleen,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 26 日
Decent hotel!
The customer service was great, very welcoming & nice. My only complaint was the cleanliness in the restroom.
melisss
melisss,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 8 月 25 日
The hotel looks nice on the pictures but it's deceiving.
Jessica
Jessica,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 25 日
Great service
All great !! Next time I want to use the pool
with my family
Rafael
Rafael,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 24 日
Guillermo
Guillermo,5 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 8 月 22 日
Poor breakfast
Breakfast was just a bunch of yoghurt and apples
Isaac
Isaac,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 21 日
Keturah
Keturah,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 20 日
Susan
Susan,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 20 日
The room was damp with a filthy rug. Shower leaked onto floor with shower door closed. Room was dated and uninviting. If I could have changed the reservation without losing money, I would have walked. Pass next time in town.
dawn
dawn,4 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 8 月 19 日
Dirty carpet. Poor condition.
Gail
Gail,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 8 月 19 日
The hotel is fine. The front desk check in was friendly. The parking lot has a very weird layout and since there was an event it was hard to get parking by the door. The first floor rooms in the back are odd. It feels like you’re in a basement. They’re sort of dark and uncozy. Room was fine enough and there is