The hotel was beautiful and the people were great, with the exception of the manager.
He promised to call back when i enquired about missing items. Took 3 calls to get him to call me back. Told me he didnt know how to work the new system and would send the items back as a courtesy.
He then renegged saying he'd have to get a company card to do this. My friend and i were both charged for the transaction and each ending up paying, My card was charged without my permission after she had already paid them.
When i called about this he admitted that it was his first time using the software, and told me to call my bank to cancel his erroneous charge. He kept calling me "ma'am" in a condescending manner, spoke over me and hung up on me.
Not the kind of person who should be working in the hospitality field.
真实旅客
2 晚结伴旅行
10/10
Wonderful wonderful staff clean friendly no complaints loved it
lynn
1 晚行程
10/10
Great experience altogether friendly staff very clean very enjoyable
Lynn
1 晚家庭旅行
10/10
Great location. Restaurants within walking distance. 15 mins to Mall of NH and Merrimack outlets.
真实旅客
1 晚行程
10/10
This is a very nice hotel in the center of town. Very clean with good parking and a nice lounge.
James
1 晚结伴旅行
8/10
Ronald
1 晚行程
10/10
George
3 晚行程
10/10
Served our purposes. We were there to go to an event at the performance center across the str
Joanna
1 晚家庭旅行
2/10
Jamie
1 晚行程
10/10
Charles
1 晚结伴旅行
10/10
Kenna
1 晚行程
10/10
Junior
1 晚行程
8/10
Anthony
1 晚行程
8/10
Elizabeth
1 晚行程
10/10
Very comfortable stay, friendly staff, lovely hotel. Perfect for our trade show at the hotel as well!
Catherine
2 晚商务旅行
2/10
Derick
1 晚行程
8/10
Overall ok.
Robert
1 晚行程
10/10
Devenear
2 晚行程
10/10
Disappointed the restaurant onsite didn't have more than 3 stars so I could stay on property during the rain storm. Oh well. Otherwise, all was good.
Stacey
1 晚商务旅行
10/10
Easy to park. Restaurant and bar in the hotel. Plenty of great restaurants within walking distance. Would definitely stay again.
Michelle
2 晚行程
10/10
Christopher
1 晚行程
10/10
Really enjoyed my stay. Easy check-in, staff was excellent. Loved the warm cookie and complementary water that was offered without asking. I will definitely remember to request a room not near the elevator from now on, though. Loved how spacious the room was, and the layout was great. Overall, itis an experience I would welcome a repeat of. Very much appreciate that and will recommend this hotel to anyone I know of traveling to the area and keep it in mind for future stays! We had both dinner and breakfast during our stay and the food was great. Thanks!
Nichole
2 晚商务旅行
10/10
There should always be some water in the room. Hilton properties are hit or miss