What an awful manager this place has. I accidently booked the room for the wrong dates. I IMMEDIATELY sent a message the second it was booked. Within 5 minutes of the booking. Asking for it to be canceled. I needed the room for later in the month. No response. I call the hotel in the next 30 minutes after not hearing back anything at all. They cant do anything about it because its through a 3rd party booking website. I call hotels.com, they cant reach the property manager. So they say they will email me with an update. I get an email later on saying the property manager said no refunds even though i contacted them immediately after booking and never checking in to the room. What asinine behavior and poor customer service. I will not be ever staying at this hotel nor any other through hotels.com. learned my lesson. Maybe treat your customer base better? Maybe be a better human being and not suck the life out of people even when they make mistakes?
Ashley
Ashley,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 8 日
Latonya
Latonya,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 30 日
Everything was wonderful! The room was like being at home; I had a chair with an autoben and a side table so I could put my feet up and drink my coffee, the bathroom was very clean and had shampoo and conditioner and body wash. It was a big room with a fridge, microwave and coffee maker. Best of all, Wanda at the front desk is my hero!!! I was in town for a funeral and she gave me so much good advice and happiness ❤️ she sent me to the best seafood place to get some lunch before the funeral and gave me a little more time to relax before the funeral. She truly has great customer service skills!!! I loved everything about my stay except that I couldn’t stay another day…I slept so good in that room!!!!!!
Terry
Terry,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 21 日
Margaret
Margaret,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 8 日
真实旅客
2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 5 日
Joshua
Joshua,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 3 日
Bridget
Bridget,14 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 2 日
business trip
Nice overnight stay, for family business.
ANN
ANN,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 31 日
Andrew
Andrew,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 28 日
Slow elevator
Wish the elevator was faster only bad thing honestly
真实旅客
2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 28 日
Latasha
Latasha,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 4 日
Derrick
Derrick,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 29 日
Short stay
Extremely below standards. Food service could not accommodate a group of people Pool was in bad shape, water quality was not good. Room cleaning has to be requested but they did not tell you nor were their signs in rooms to alert you. Elevator was so slow. Overall pool location. Oh the mini shop in the lobby had few items and no ice cream! But it did have Tylenol thanks God!
Thann R
Thann R,3 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 25 日
Jacinta made this Hotel FABULOUS!!
Oh my goodness- this hotel definitely surpassed our expectations!!!
But I must say the lady at front desk, JACINTA, was INCREDIBLE!! Made our stay perfect!!
Christopher
Christopher,1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 21 日
Highway noise is too loud even on 5th flooor.
One can not sleep unless they have a good ear plugs
Or take one of the rooms on other side of highway.
Diljit
Diljit,1 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 15 日
It was horrible lights went out so hot
Alicia
Alicia,1 晚家庭旅行
Expedia真实住客点评
2/10 很差
2025 年 6 月 15 日
Wasn’t able to check in because the lights are off
Keonna
Keonna,1 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 6 月 9 日
It was very old feeling. Elevators were so slow. Pool was ok but felt old too. Our room was musty
Kimberly
Kimberly,3 晚家庭旅行
Expedia真实住客点评
2/10 很差
2025 年 6 月 7 日
Air not working in the room. 77 degrees in the room at the time we checked out
Shannon
Shannon,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 2 日
Lynna
Lynna,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 1 日
David
David,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 28 日
BILLY
BILLY,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 20 日
Great stay, older hotel
Everything was great from the check-in to room to check-out. Clean room comfortable bed. Hotel is just a little old needs an update