The room was okay but the bathroom had a pocket door with no handle so it was hard to open and close. There were coffee packets but no coffee maker. If you stay more than 1 night, rooms aren't freshened every day so beds are not made and you don't get fresh towels. I asked twice for fresh towels and never got them. General condition of the room showed lack of maintenance. Any even numbered room backs up to the highway, so it's noisy. Breakfast was ok but nothing special. Finally I had told the front desk that a family member was in the hospital down the street and I might need to extend or shorten our reservation on short notice. When my family member was released sooner than expected, there was a day left on the reservation. I asked for a refund for that day and was told that because it was within their 24 hour window, their policy didn't allow refunds, so I paid $85 (full rate) for a night we didn't need. Not even so much as an offer of a discount. Overall, very disappointing.