2/10 很差
2025 年 12 月 11 日
I booked this hotel the morning of my trip from Brooklyn to Utica for work. A blizzard warning came up unexpectedly, and for safety, I had to leave Utica immediately without checking in. I called Hotels.com and the hotel to request a refund or at least a credit for a future stay since I’ll be traveling to Utica often.
The manager’s response was shocking: “You should have checked the weather.” No empathy, no flexibility—just rudeness. This attitude shows they value $150 over guest safety and long-term loyalty.
If you care about being treated with respect and understanding, do not stay here. There are plenty of hotels that prioritize their guests’ well-being—this is not one of them.
Hammad
Hammad，1 晚商务旅行
Hotels.com真实住客点评