Check in staff didn't even offer a greeting. Was allocated room 140. I booked an accessible room. I couldn't get my wheelchair into proper angle beside bed as the furniture and clearance round it probibited it. Back to reception. A different staff member heard my issues. No apology, no offer to help. I was allocated room 323. It was the same as 140. My wife had to rearrange the furniture so I could get right position for the bed. The beds were too high for the wheelchair but we were able to overcome it. I couldn't get into the bathroom as the doorway was too narrow. The door needed removed. If that had been done I still wouldn't have been able to have turned the wheelchair in it. I didn't bother to report this as I felt the staff weren't interested and I used the public bathroom for toilet and some washing tasks. I paid for what was described as an accessible room but it didn't live up to that. Room 140 was nearly as far from reception as you could get. Room 323 was a lot closer. We had been on the go for nearly 22 hours and we just wanted rest. Overall not impressed. Will not return. Those rooms should not be described as accessible.
Laurence
2 晚家庭旅行
10/10
We enjoyed our stay, and our 90 pound Ridgeback did as well.
Joanne
3 晚家庭旅行
8/10
Rooms a bit dated. Hotel is to big
Francis
3 晚商务旅行
10/10
Ruth
1 晚行程
10/10
Trevion
2 晚家庭旅行
8/10
Austin
1 晚行程
10/10
Beth
2 晚行程
10/10
David
2 晚行程
10/10
Ashiana
1 晚家庭旅行
6/10
They have Bedbugs and I told them three years ago they have bed bugs , I caught one and showed them three years ago, I got bit this time multiple times. Very annoying
michael
1 晚商务旅行
6/10
C’est dû pour être un peu rénové
Pierre
1 晚行程
10/10
wonderful stay
Catherine
1 晚家庭旅行
8/10
真实旅客
1 晚结伴旅行
10/10
Ryan
2 晚行程
10/10
Julian
2 晚行程
6/10
Scott
2 晚行程
8/10
kwame
1 晚家庭旅行
6/10
Great service, lots of amenities like pool, game area, bar, etc. Key cards kept not working, leaving us locked out of the building once and out of our room a second time.
Room was clean but we found out we had a mouse loose in the room when we weren't around. I came back to a snack I had wrapped in foil earlier thay day ripped open and partialy eaten.
Other than those 2 factors it wasn't the worst place i've been.
Tristan
3 晚行程
10/10
Mariah was very helpful in locating my son’s favorite pillow
Desham
1 晚家庭旅行
2/10
There was a rat in my room forcing me to check out at 12am
Jermaine
1 晚家庭旅行
2/10
There was no fresh air in the room. Our windows faced an enclosed inner courtyard with a swimming pool, and the chemical smell from the pool was overwhelming. I woke up in the middle of the night and had to step outside just to breathe fresh air. Unfortunately, instead of a restful night’s sleep, we ended up with headaches. It was a disappointing experience.