Entire staff was rude. The a/c in room was broken, along with bathroom door, tv, and locks on the main door. We asked to be moved and were told there were no other rooms available, but two families came in after us without reservations and were given accommodations. We ended up leaving because the room was unlivable, and they were not willing to give us anything else. We were lied to about who we were talking to, as one man claimed to be the hotel owner, but then we were told nobody there was authorized to issue a refund. I asked why the owner couldn't make that happen, and then we were told he was just a relative of the owners. We were told maintenance wasn't answering the phone to fix the issues but this man, who had already lied about his identity, said he could fix it even though he had already told me he was not a maintenance technician and didn't know what was wrong. I did not trust him to allow him into our room, as it was almost midnight and we just wanted to get to sleep. I have stayed here several times in the past with no issues and had reservations for next weekend as well that I have cancelled. When I told the man claiming the owner that I would be canceling future plans there, he said, "good, we don't want you."