When I checked in with prepaid, the front desk insisted I did not pay. Even after I showed him my receipt, he still insisted I never paid. He was very rude and impatient about it.
When I checked out, they then said I already paid. The check out staff was very friendly and polite.
I have stayed here a few times before and the check in staff were always very friendly. Except this time, the check in staff was very rude.
真实旅客
3 晚商务旅行
10/10
HyeJin
2 晚商务旅行
4/10
水回りが弱め。
まずシャワーの水が弱く、洗いきれない。
洗面所は水がすぐ詰まる。
Tetsuhei
3 晚商务旅行
8/10
Ngoc Bich
1 晚结伴旅行
8/10
Heng Hui
1 晚行程
4/10
Toshiharu
7 晚行程
10/10
Judy
8/10
Room size good, but a few ceiling lights did not work. The spa service is mediocre and overpriced. Breakfast ok, the daily pho was delicious.
真实旅客
2 晚行程
10/10
Always great 👍 👌 👏
Chris
2 晚行程
4/10
Reception desk service was not acceptable. They were not courteous at accommodations. Not admitting their mistake in reservation even after correcting. Hotel was excellent except their staff needs training.