Elevators need service, no coffee in the lobby, we did not receive a goody bag with waters and snacks. No pool, the skyline I’m sure is amazing to see , BUT the menu is NOT family friendly and outrageously expensive. Escalators were out of order. Access to the outside is limited to parking garage area. Construction around hotel, had issues with air conditioner not working on check out and had to move rooms. Elevators and hallways uncomfortably hot. Maid service however is excellent for rooms.all in all I do not recommend, and would not stay there again.