From the minute we drove in, to walking in to the lobby to the elevator- it was awful. The lobby was not inviting. It was dark, the staff wore graphic shirts which didn’t seem professional. The elevator was filthy, the hallways were so uncomfortably warm, even hotter than the heat warning that we were having! The pictures were incredibly deceiving! The one good thing was that the staff was nice. My daughter wouldn’t even shower because the sides of the shower was moldy and gross. This was the first time, I’ve ever reserved thru Hotels.com that the price was unacceptable. They didn’t even have a free breakfast. You had to pay for it. No thank you, not after seeing the way the hotel was, I wasn’t going to trust the food was cooked properly.