This was a 3rd stay, 3 nites, aligned to Indiana Fever game and wedding anniversary. Property’s proximity to Gainbridge Fieldhouse (literally across the street) is a huge plus. Also Hyatt House mini-suites with kitchenettes is an opportunity to save on some meals.
The service personnel were dramatically better ( at least 4 of 5, some 5+). Some issues seems weird for a facility that owns this space: crap paper products(we brought our own TP), HVAC system never reaching desired temps, unaware of broken furniture. Bed, pillows and linen excellent. Road noise on 9th floor. Prices here are apparently demand-based so the more happening in the area, the more expensive it gets. On premise restaurant (not affiliated but connected) closed. Lame room service choices.
We will likely continue to look here, but may more closely look at options.