Fantastic hotel! Clean, comfortable, and convenient. We would definitely stay again!
Hannah
Hannah,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 7 日
Great experiene. I loved how well the matress were. The buffett was great, too. with plenty of food choices to choose from.
Cedric
Cedric,1 晚结伴旅行
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 7 日
Stayed at this grotty hotel the other day. Accidentally double booked my stay due to a glitch on the hotels.com app. Very clearly a double booking but the hotel refused to refund the mistake booking.
Additionally, the hotel was run down and grotty. Elevator from parking to lobby didn't work. First room we were put in stank of weed. Next room was grotty and run down.
100% do not stay at this hotel.
Andrew
Andrew,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 7 日
My stay
My stay was pretty pleasant rooms were nice and comfy, bathrooms were pretty clean but the shampoo and conditioner holder in the shower was very rusty but that was nothing to ruin my stay , the best part of the stay was the entrance to the mall from the hotel lobby, now to breakfast it’s a very basic very limited buffet not worth $24.99 breakfast was from 6-11am we went down stairs bout 8:30 everything was half empty and not refilled , the pool was on the 4th floor room that’s was cool I didn’t get a chance to get in because it was a little crowded both days of my stay over all I will stay here again just want purchase breakfast next time.
Shamika
Shamika,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 7 日
Ashley
Ashley,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 6 日
Gross hotel, gross service- DO NOT BOOK
Hotels.com app glitched meaning we accidently booked the room twice. Both hotel and hotels.com refused to refund the accidental second booking.
In addition to that, elevators were broken meaning we had to carry luggage from car up stairs to lobby and the first room they put us in stank of weed.
Disgusting hotel, disgusting service.
Andrew
Andrew,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 5 日
It was very nice.
Kathy
Kathy,1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 3 日
Service was not great
Adam
Adam,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 2 日
The room was clean. Only thing we found odd was the bottom sheet did not cover the mattress.
Melissa
Melissa,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 2 日
CARLA
CARLA,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 25 日
Gregory
Gregory,1 晚结伴旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 5 月 22 日
Hollace
Hollace,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 21 日
Dennis
Dennis,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 20 日
We had a great time. Weather was terrible but we were able to go to the mall without having to get wet.
Lesley
Lesley,2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 17 日
Shame on Hyatt
I encountered rudeness from the staff at check-in, particularly from Jasmine. Additionally, the valet parking staff also exhibited discourteous behavior during checkout. Consequently, I have decided that I will not stay at the Hyatt again in the future.
Dana
Dana,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 11 日
Rudy
Rudy,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 10 日
Margaret
Margaret,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 10 日
Good but not fair
We traveled by car from Texas. It was a 10 plus hour trip arrived late checked in no issue over the phone. In room phone did not connect had to go back to front desk to get robes and extra blankets. Upon leaving I asked if they honored triple A and the front desk lady said yes but said you have to get it when booking the reservation which doesn’t seem fair or right. So that wasn’t fair.
Holly
Holly,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 8 日
真实旅客
5 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 5 日
Marika
Marika,2 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 5 月 5 日
Late getting rooms ready
Checked in early through the app. I arrived at 4pm and there were no rooms cleaned. There was a line of people waiting on their rooms as well. They didn’t offer any compensation for their lateness. Room was ready around 5pm. Bed wasn’t that comfortable. Free breakfast that was included was descent but not worth it. Valet parking staff was amazing!
cynthia
cynthia,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 4 日
This is our go to spot anytime we are visiting our daughter. Love the location and access to the Galleria Mall. Staff is phenomenal.
Joshua
Joshua,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 4 日
Donald
Donald,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 1 日
Erik
Erik,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 4 月 29 日
The charge for parking and there are no washers and dryers. The hallway smelled like cigarette smoke.