Everything is perfect. Totally lovely.
We only stayed for 1 night originally, but changed our plan to 2 nights when we entered the hotel. its a really good place for relaxation with luxurious yet modern vibe. Service, restaurants, facilities are excellent. They were sweet to provide breakfast and complimentary afternoon tea.
We even were the only pairs to enjoyed in the Retreat blue lagoon on Monday night. its serene and less people.
Although the price is high, it's worth it. And you won't regret it.
Yuen Sha
Yuen Sha,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 1 月 10 日
Very cool hotel. Very slick vibe. The lighting and the concrete room walls are cool. Great showers.
And excellent service. Really top class staff.
The spa and the private access to the lagoon is awesome.
Rajiv
Rajiv,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 27 日
Karina Silva
Karina Silva,5 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 12 月 13 日
Freya
Freya,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 4 日
Clean rooms, attentive staff had a great time at retreat spa
Sanaa
Sanaa,2 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 29 日
Every detail was attended to. The staff were articulate, friendly, and knowledgeable. The hotel design and architecture is beautiful, clean and functional. The spa and lagoon are world class. Worth every penny for a memorable experience.
Eric
Eric,2 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 11 月 8 日
Kwok Cheung John
Kwok Cheung John,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 7 日
Everything was wonderful at the hotel and spa. Unfortunately there was a family there that had a small child and the child came to our table several times at dinner with the nanny chasing after him. We also had breakfast with the same family - so again, not super relaxing.
Pete
Pete,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 11 月 1 日
Tudo muito bem cuidado, equipe atenciosa, recomendo.
Bruno
Bruno,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 17 日
The property is peaceful and immaculate.
Gary
Gary,2 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 10 月 13 日
Michael
Michael,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 10 日
Wonderful experience - loved every minute
Laura
Laura,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 10 月 6 日
Such a wonderful facility in aagical place!
Ulana
Ulana,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 10 月 2 日
Impeccable service and top notch spa services
Vanessa
Vanessa,2 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 9 月 16 日
Talal
Talal,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 23 日
Most staff extremely friendly. Unfortunately limited restaurant options as one is close Monday and Tuesday and the other one had external event on Wednesday.
Marc
Marc,2 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 3 日
Jennifer
Jennifer,1 晚行程
Expedia真实住客点评
8/10 很好
2025 年 6 月 1 日
From the moment you enter, your stress dissipates as you see the blue silica waters and everyone walking around in spa
robes. Your host provides you with a personalized check-in and itinerary review along with a tour of the retreat and spa. It is critically important that you reach out DIRECTLY to the retreat to book activities, meals and spas services as they don’t seem to get Expedia messages. Also, check-in is 4pm or after or there is an early fee of $500 (the sister limited hotel w/private lagoon does not charge for an early check-in). Check-out is at 11am or a fee applies. I would recommend 2 nights to enjoy in full. This retreat has a private lagoon that you can enjoy after hours all well. There is a meditation room with a ceiling waterfall and fireplace room that is so calming along with the spa fully body ritual. I would highly recommend the floating massages. A once in a lifetime experience.
After you check-in you just need a bathing suit along w/robes and spa shoes they provide for the rest of your stay.
A must is a room with the lagoon view as you will have seen plenty of lava fields. The shower in the room is one of the best ever. The stocked mini refrigerator is a nice touch and it is restocked with turn down service. The bed needs to be firmer with softer sheets.
The breakfast was standard but eggs came out cold. The spa has nice food options for lunch. Moss is a safe and pricey Michelin star restaurant, enjoyed Ox and Dill way more.