Room dirty, all pillows cases with hairs -both beds, and one with make up, at this point I didn’t even want to open the bed scare to look inside,bathroom floor very dirty, heat no working only cold roo m was at 8 degree, entrance # 2 door broken key wouldn’t work, stairs carpet broken and all very dirty overall. Ended up requesting refund, and had to call manager our self as front desk employees wouldn’t resolve the issues or call the manager just provided the number.