The check in process was extremely easy and the staff were so helpful with any questions I had. The shuttle buses made it so easy to get to and from the park. I will definitely be staying here for all my future universal studios visits.
Kristy
2 晚家庭旅行
10/10
Yasmid
1 晚行程
2/10
We weren’t provided the room we paid for. The room we received need many repairs. When we asked for the room we booked, the person at the front said someone else needed it the next day. Even the gym was lousy. Not worth the stay.
Pablo
3 晚行程
10/10
Ashley
1 晚结伴旅行
6/10
We booked for a one night stay. I did not experience the check in process as another member of my party checked in. But our room was VERY worn and tired feeling. The carpet was in need of a major deep clean. The sofa and side chairs looked nice but were stained as were the dining chairs.
The one pull out sofa would not properly pull out. Neither bathroom door had a lock. In fact you had to use the handles a certain way or you would get stuck. One tub had a steady stream of water leaking all night and the other bathroom toilet had to have the handle wiggled after using or it would continue to run.
The bed was comfortable. But the room had a total ick factor to it.
sara
1 晚行程
6/10
Not awful but not super great. Upset that it did not say parking was 25.00 a day.
Brytnee
5 晚家庭旅行
8/10
The room was old, specially the bathroom. Needs a real renovation
Hakan
2 晚行程
2/10
Our room smelled like old cigarettes & the beds/pillows were super uncomfortable. The staff was not helpful at all when it came to loading heavy bags onto the trolley to our room.
Mallory
1 晚行程
4/10
Darren
1 晚商务旅行
8/10
Caroline
1 晚行程
8/10
Carrie
6 晚行程
2/10
Jorge
2 晚家庭旅行
10/10
Arielle
3 晚结伴旅行
10/10
Jonathan
1 晚行程
10/10
Troy
1 晚家庭旅行
8/10
Got in late. Hotel was very accommodating and the room was clean. Hate we have to pay for parking.
Taiska
1 晚行程
2/10
Horrible!
Loriael
1 晚行程
8/10
Andrea
1 晚家庭旅行
2/10
They were doing renovation works and they woke us up at 6:45 am!! This is my worst experience ever! I talked to the manager and she told me they were going to take care of that and the next day was the same thing. Terrible
Jorge m
5 晚家庭旅行
2/10
El hotel tenia trabajos de remodelacion y no nos comentaron nada. Nos dieron un piso alto sabiendo que los trabajos eran arriba, no entiendo por que nos dieron ese cuarto y nos despertaron a las 6:45am con ruidos muy fuertes de construccion. Puse una queja y me prometieron que ya no iba a pasar y el siguientr dia sucedio lo mismo, a las 7 am nos despertaron con sus ruidos. Pesima experiencia. Lo unico bueno fue que esta a 20 minutos caminando de universal studios.
Jorge m
1 晚家庭旅行
2/10
They were doing renovation works and they woke us up at 6:45 am!! This is my worst experience ever! I talked to the manager and she told me they were going to take care of that and the next day was the same thing. Terrible! I dont understaf why did they give us that room if the hotel was empty!! The only thing I liked is that it was 20 min walk distance from universal.