2/10 很差
2019 年 4 月 15 日
Bad stay experience: No KEY! / 糟糕的住宿經驗: 沒有鑰匙
There was no reception desk, I received an Email, telling you how to get the key (mail box at the Gate and code for the box) and enter to the room.
However, the cleaning lady put the key in the wrong box. I arrived 8:00PM and found NO key in the box. I didn't have internet access so I had to pay additional charge to connect to internet and download what'sAPP so that I could reach them. I stood in front of the Gate waiting for them to arrive and give me the key for 40 mins, I was wet, cold, tired and hungry. This was a VERY BAD stay experience.
I don't want to be mean, but I paid more than 130 EURO for that night, this is NOT the service that worth for this price.
飯店並沒有reception. 訂房完成後,收到一封EMAIL, 教你如何取得鑰匙(大門旁的小信箱, 信箱的密碼) 以及如何進入公寓.
然而, 清潔公司人員把我的鑰匙放到錯的信箱, 我在晚上八點抵達, 打開信箱後發現是空的. 當時我沒有網路, 不得已開了國際漫遊, 下載了WHAT'S APP (only way to reach 課服). 又冷,又濕,又累,又餓得站在門口等了40分鐘直到人員抵達給我正確的鑰匙. 非常糟糕的住宿經驗
做為一個沒有服務台的公寓酒店, 最基本也最重要的一件事就是確保鑰匙留在正確的地方, 能讓客人取得. 這晚住宿花了我超過130歐元, 這樣的服務完全不及格.
An Sheng
An Sheng，1 晚商务旅行
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