Our first room was full of roaches :(
The staff didn't say anything like sorry or apologize.
真实旅客
2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 23 日
Andre
Andre,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 21 日
mazen
mazen,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 21 日
Kathryn
Kathryn,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 18 日
Lillian
Lillian,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 4 月 12 日
Teri
Teri,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 6 日
The man that checked me in was nice. He informed me that there was not hot water and offered free cancelation. Since I arrived at 11pm I was not going to try and find another hotel to stay at. When I woke up the next morning there wasn't any water at all. When I went to the desk the employee informed me that they cut the water off because they were working to fix it. So I wasn't able to take a shower at all. They don't offer a discount or no sorry for the inconvenience. Just nothing so I just paid to sleep there and couldn't even take a shower. I just wish they would have informed me when I checked in so all the customers could be aware.
ERICA
ERICA,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 6 日
Jancarlos
Jancarlos,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 3 月 28 日
Cancellation by hotel's fault, but still charging
At the front desk, the staff said there is no running hot water at the hotel and suggested me to cancel the booking while I was about to check in. I agreed and the staff cancelled to booking right away. Later, I learned that they cancelled the booking, while charging the night that I didn't stay. The cancellation was not free-costing the night that I did not stay.
真实旅客
1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 27 日
Michael
Michael,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 3 月 24 日
Could be better
Staff was nice but that was about it. Rooms and hallways smelled like cigarettes and just bad overall. Room and bathroom did not feel or smell cleaned at all prior to our arrival and we were notified the day of that there was no hot water after driving from out of town. You could smell the smoke coming from the vents in the shower to the point it made me a little sick. Additionally, the area itself is a little sketchy. I probably would not stay here next time I'm in town.
真实旅客
1 晚结伴旅行
Hotels.com真实住客点评
2/10 很差
2025 年 3 月 24 日
Its really bad hotel it’s old and our bathroom didn’t clean . And didn’t have any hot waters.. cause I’m read review didn’t believe what people said , but when were when there it’s true. Not come back again
Camtu
Camtu,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 3 月 23 日
The Hotel didn’t have no Hot water the whole weekend and its roach infested.
Dana
Dana,2 晚结伴旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 3 月 22 日
Hotel was having water issues..they told us the hot was out and would be fixed by the afternoon, so we decided to stay and it was not, on top of that the water from the shower barely even came out. There was trash piled up all over the place. The hotel is very out dated it looks nothing like the photos online.
Jose
Jose,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 22 日
karen
karen,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 3 月 21 日
No hot water
This hotel let me book a stay and it did not have hot water. When I arrived and then I was informed about the water situation. The guy said he called but he did not. I had to find another hotel the same day which made it a lot more expense.
Tamsyn
Tamsyn,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 3 月 21 日
No hot water for 2-3 days but didn’t notify us until the check in date 330pm, we had to cancel and book another hotel which is more expensive without option
David
David,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 3 月 21 日
Not good place
No hot water and they charge me anyway had find another room
BRIAN
BRIAN,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 3 月 20 日
There was no hot water
Mark
Mark,2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 3 月 20 日
ROACHES
The hotel had no hot water and roaches crawling on the pillows and walls
Chauntier
Chauntier,3 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 19 日
Family stay
Everything was good except that they had no hot water in the building. They did call before our check in to let us know and gave us a chance to cancel but also mentioned that they were actively trying to fix the problem. When we got there to check in we were then told that it would not get fixed until Monday.
Maria
Maria,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 3 月 18 日
Was not notified of the hot water being out until 2 hours the day of check in