I made a reservation for a superior room. Quoted price for the room was 180k COP. Upon check in was not advised my room has been downgraded and also charged more for a smaller room 200k COP. I asked the young girl at the front desk that this is not the room I reserved as per the website. She advised me the pictures are not reflective of the rooms available. I asked her then why is the a price difference for the rooms on the website which You chose to advertise por potential customers. She advised me that the booking I made two months in advance is oversold now. As I won't be able to stay in that room. I asked her why then would you charge me more for a room of lesser value then the one I reserved. No response. I said would you be offering me any complimentary services. Nothing was offered. Upon checking into my room the air conditioner was not working. When advised to the gentleman working at night a new room was offered.
The staff at the hotel are great. Slight improvements needs to be made for better communication.
Upon check-in should be advised if my room is available or not. Also offered some form of compliments due to the issue to offset the inconvenience.
Also advertise accurately the rooms which are available.
As a customer I would appreciate being offered what I paid for. If it's not available to some unseen or uncomfortable circumstances the hotel should take responsibility and accountability and offer some form of compensation.
NIGEL
NIGEL,1 晚行程
Hotels.com真实住客点评
2/10 很差
2021 年 1 月 28 日
Pésima experiencia, después de ingresar al hotel y estar en habitación, no sacaron porque la reserva no registraba y nunca nos dieron solución a nada
Catalina
Catalina,1 晚行程
Hotels.com真实住客点评
8/10 很好
2020 年 12 月 17 日
MI ESTADIA
Sandra
Sandra,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2020 年 12 月 9 日
I had a good experience, the kids loved the pool but a larger jacuzzi would have been nice (they appear to have one but it was drained). The complimentary breakfast was fine.
Peter
Peter,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2020 年 10 月 18 日
Muy amplias las instalaciones, excelente atención, un lugar muy tranquilo y aseado.
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2020 年 10 月 8 日
Muy bien pero pedí que me decoraran la habitación por el cumple de mi novio y no lo hicieron :(