This is the second time we've stayed at this hotel, we decided to give it the benefit of the doubt based upon our first experience since we liked the pool.
Once again, we were put in a room that smelled mouldy, and my wife woke up with a sore throat. The food at the restaurant was once again horrible... they didn't even have bacon for the breakfast buffet, and at dinner I was the worst tuna steak I've ever had! My wife reminded.me.that the dinner was bad the last time we were here as well. No one came to check on our food, and when I explained my concern at checkout, the person at the desk was not empowered to remove the charge for the me. He took my email and assured me I would hear from someone, but the same thing happened last time, and I never heard from anyone. We travel to Costa Rica often, this will likely be the last time we stay at this hotel unless.they make some effort to make things right.