The host is very helpful, who wait us till 9 PM for our arrival.
Ho Man
3 晚家庭旅行
4/10
Very disappointing and unpleasant stay. The main reason for saying this was because the Air Conditioning in the room was absolutely ineffective and the room was quite warm. There was no remote control provided for the Air Con, so we couldn't increase the fan speed and lower the temperature. I made a complaint that the cooling is inadequate but there was no response until the next day, the host turns up with a remote and changes the temperature from 24 deg to 21 deg but no change in the cooling. There were plenty of mosquitoes already in the room so opening the windows would have been a disaster and moreover the area is very noisy. I see that someone else mentioned about the cooling in the room, few weeks ago and would have appreciated if the host would have taken care of it. Looks like there was gas missing. Not recommended for a family stay.
Raphael
2 晚家庭旅行
6/10
No hay margen en para valorar el apartamento. Estás literal 19 horas en el apartamento de las cuales 8 duermes (con suerte con el ruido que oyes de las habitaciones) y tienes que cenar y desayunar dentro de ese horario
Carla
1 晚行程
6/10
Très bien, sauf le calme…. C’était dans une rue très passante, surtout le soir et la nuit….
David
3 晚行程
8/10
Apartment is a great location for exploring Florence on foot.
To be clear, you cannot enter the property without an Internet connection and smartphone......so ensure you can use data/roaming! No physical keys are provided.....I get why, but it's not so convenient for travelers who aren't so techy.
The email and communication of logistics ahead of time is poor......better info and photos should be provided. Only when I asked did the owner send me info saying Google Maps will send you to the wrong location.
No luggage storage or early check-in or late checkout options were given......when I asked it seemed like the owner wasn't truly interested in helping much in that area. (The owner isn't on site, so don't expect any on-site in-person help with anything).
Having said all that, if you're OK with the above I'd definitely recommend this place.
The facilities are clean and sufficient.
Oh.......it's very noisy if you open a window, or other guests in neighbouring rooms aren't careful about being quiet. You can hear everything!
Stephen
5 晚行程
10/10
The property it’s a flat and you will have access with a virtual key so if you run out of battery on your phone then you won’t be able to get in . It was quite new this thing for me . The flat was clean , but the towels were stained with make up , I don’t use any make up in my holidays so not from me or from my son 😂. The ceiling it’s cracked so if you are afraid that it will fall then don’t book it . They will not change your towels during your stay so you will have to do with the stained towels. The location is central so this is very good walking distance to everything.
Carmen
3 晚家庭旅行
8/10
Estávamos um bocado assustados com os comentários que lemos, no entanto, podemos afirmar que correu tudo bem.
Não nos foi pedida qualquer taxa extra ou depósito e a entrada de forma digital funcionou muito bem.
Obrigada!
Sara
2 晚行程
4/10
Simon
3 晚行程
10/10
Perfetto posizione ottima nella piena movida di sant Ambrogio, sopra un ottimo ristorante e di fronte un' ottima pizzeria
Valentina
1 晚行程
8/10
Clean small studio apt with loft area for bed. Good hot shower and fen
Joshua
2 晚行程
6/10
真实旅客
1 晚行程
2/10
DO NOT STAY HERE!!!! Unfortunately I have only terrible things to say about this establishment. The people who work there are so incredibly rude and inconsiderate. Our trip was impacted due to the extensive flooding in Florence and they refused to help accommodate us or offer any type of assistance. The people who work here are rude, unhelpful, and simply incompetent. I would strongly advise against booking this stay. I am sure there are many more places in Florence that would be much better.
emma
1 晚行程
2/10
Rym
2 晚行程
8/10
Sergio
4 晚行程
2/10
The room was awful, the communication was terrible, the beds were rock hard. We left after only one night even though we paid for three nights. Would NOT recommend.
connie
3 晚结伴旅行
4/10
I would’ve given 5 stars but there were a couple things that were disappointing about the stay. The apartment design itself was the only redeeming quality & the free tea in the hallway was nice. I didn’t appreciate it being advertised as air conditioned when the space wouldn’t get colder than 25°C with the AC on full blast and I didn’t love the extra money that was charged as a “security deposit,” as I am staying in several places in my time in Europe and haven’t had to pay an upfront security deposit for a single place. I messaged asking when that money would be returned and was given a somewhat helpful response but not an exact date of when I could expect this money back. The location was okay, not the best if you have a lot of bags as there is no elevator so you have to walk up 3 flights of stairs and the door to get onto the apartment floor was very tight. The check in process was also a little (very) tedious as it was all online and needed to be approved by the host, however the host took forever to respond. All-in-all it was a good apartment but not worth everything we paid for it. For the price, you could definitely find better.
Gurpreet
3 晚结伴旅行
2/10
Was given wrong room at checkin.
There is no face to face contact. All via Whatzapp. Response was, this is the room allocated to you. The room had 50% less space than booked & paid for. Even when we could prove it was wrong no compensation offered.
Contacted Hotels.com who said they'd contacted hosts but they were told correct room allocated.
Very disappointed with Hotels com.
No compensation of any kind offerred by them either.
Linda
2 晚行程
10/10
VERY PROFESSIONAL, LOVED THE LOCATION. HIGHLY RECOMMEND.
Monica
1 晚浪漫旅行
8/10
Oda, konum ve temizlik harikaydı. Sadece saat 15 ten önce almamaları bizim bir günümüze neden oldu. Herhangi bir muhatap da yok, her şey otomatik olduğundan problemimizi çözümleyemedik. Çok kurallı ve disiplinli bir otel kendimi öğrenci gibi hissettim.😊
Seda
1 晚行程
10/10
No one
Juan
1 晚浪漫旅行
4/10
James
1 晚行程
6/10
This is actually a series of apartments so the location is inaccurate. I expected a downtown center apartment but was placed away from downtown and the train station. This meant extra costs and walking everyday to actually visit the sites. I plan to only do hotels from now on.
Otherwise, it was clean and well furnished. The hosts do try, just the posting is inaccurate.