The room was very comfortable, clean, everything worked as it should, and the cost was in linewith the competition.
Richard
1 晚行程
2/10
Booking went smoothly. However, when I arrived I was told that I could not check in due to my local address. I booked for friends that was arriving from 3 hours away.
After asking if He could book it himself, I was rudely told no. “ We cannot take the chance of locals staying with him.”
I asked for the amount charge to my card to be refunded. I was told I would have to take it up with hotels.com. I called the hotel and I was told that there was nothing they could do. There is no refunds for cancellations from a third-party site. This is fraudulent behavior. And they are aware of it. There is no information regarding this policy on the comfort in website or Hotels.com
I would call the hotel to make sure there is a policy in place and clearly advertised on the website.
Finally booked a room another hour away.
真实旅客
1 晚行程
4/10
The front desk staff was friendly and the hotel room was clean. However, we had a lot of electrical issues with the bathroom lighting and the key pad access into our room. On the second day we had to go down to the front desk twice to get access to our room. The front desk agent came up the second time and also had difficulty letting us into our room. We felt there should have been some form of discount for the inconveniences but none was offered.
Susan
1 晚行程
8/10
The bed wasn’t too comfortable, the shower walls had a lot of soap scum on them
Olinda
1 晚结伴旅行
10/10
Rachel
1 晚行程
8/10
Nice place to stay while in area
Thea
1 晚家庭旅行
8/10
When we arrived for check-in we were greeted with a notice at the front desk with a memo that states they do NOT rent rooms to locals. I am appreciative that I was allowed to continue with my reservation because the general manager wanted all rooms to be filled. I think it would be nice that when making a reservation people are made aware that if they live in the surrounding counties they will not be allowed to stay at this hotel. The ladies at the front desk were really nice and the room was nice except for the ants.
Tiffany
3 晚家庭旅行
10/10
Kristen
1 晚家庭旅行
10/10
Great stay
Patti
1 晚行程
10/10
Christiane
1 晚行程
6/10
The lady at the desk was awesome! The room was very dusty. Long black hair was on the white pillow case and in the tub.
Margaret
1 晚行程
8/10
Stacey
2 晚行程
10/10
Decent place for a quick trip
Kiara
2 晚结伴旅行
4/10
Bugs inside the room and unclean used toilet
Kayla
2 晚家庭旅行
6/10
Check in went well, everyone was very nice. But when we were ready for bed we found bugs in our sheets. The reception changed our room but the second room had bugs as well. I would not recommend this property.
Cheryl
1 晚家庭旅行
10/10
Just far enough out of the city to escape the noise and traffic congestion but yet very convenient
Lawrence
1 晚家庭旅行
10/10
Great place.
Tom
1 晚商务旅行
10/10
JessiLane
1 晚行程
8/10
We have stayed in this hotel 5 or 6 times it is very newly remodeled very nice breakfast if you were having surgery at Martha Jefferson it is the perfect location that is why we have stayed here The only bad thing is when Need a cart To how your luggage You have to push the card outside in the dark To get to your room You cannot do it from the inside of the hotel They need to have a ramp instead of steps to keep your cart on the inside of the hotel for safety
William
1 晚行程
2/10
Changed my account twice.
David
1 晚行程
8/10
Had no hot water in room but was swiftly offered another room close by to shower. Excellent new hotel with the best breakfast I’ve seen at a budget hotel in years. and the staff were perfect.
David
1 晚商务旅行
8/10
The hotel is freshly remodeled the lady at the front desk was very kind my surgery was later in the day and they allowed us to check out at noon the only negative thing I would say is if you're pushing a cart with all of your luggage you have to go outside and back in another door you cannot do it from inside the hotel that is a safety factor for me especially at night we are staying there again next week it is a nice hotel
William
1 晚行程
6/10
Glenn
1 晚商务旅行
10/10
Great staff. Will stay there again without any questions