We reserved a one bedroom, king bed, not smoking, balcony room. It checked all of the boxes, except it did not have a balcony. I called the front desk and they said that that is the way that it was booked through your company. When I looked at my receipt, it clearly stated I was supposed to have a balcony so That part of the trip was disappointing. However, the room itself, the friendly staff, the friendly bartender, and the fantastic breakfast that was included checked all the right boxes. The pool was fantastic as well. I would definitely stay here again.