可以免费取消我在阿洛夫特大酒店的预订并获得全额退款吗？

是的，阿洛夫特大酒店在我们网站上提供可全额退款的客房房价。如果您预订了可全额退款的房价，则可以在入住前的一定天数之前取消，具体取决于该住宿的取消政策。请务必查看该住宿的取消政策，了解确切的条款和条件。

阿洛夫特大酒店有游泳池吗？

是的，有4 个室外游泳池和儿童游泳池。住客可以在 08:00 至 19:00 期间使用游泳池。

阿洛夫特大酒店是否允许携带宠物入住？

很抱歉，不允许携带宠物。

何时可在阿洛夫特大酒店办理入住和退房？

开始办理入住：14:00；停止办理入住：20:00。提前入住需要支付一定费用（视供应情况而定）。退房时间为 11:00。延迟退房需要支付 25% 的费用（视客房供应情况而定）。提供快速入住、快速退房、无接触办理入住和无接触办理退房服务。

在阿洛夫特大酒店及其附近有什么游览观光项目？

在温暖的季节，可以快乐地体验徒步活动等附近的活动。现场娱乐活动包括排球。这里有 4 个室外游泳池供您游泳，也可以使用此酒店的其他服务设施，比如健身中心和野餐区。阿洛夫特大酒店也拥有花园。

阿洛夫特大酒店店内或附近是否有餐厅？

是的，有一家店内餐厅。

阿洛夫特大酒店配备任何户外私人空间吗?

是的，每间房间都有私人阳台。

阿洛夫特大酒店周边区域环境如何？

从阿洛夫特大酒店仅需20 分钟步行可至锦兰茶厂。

库巴威拉阿洛夫特大酒店住宿优惠| Hotels.com 好订网

Q: 阿洛夫特大酒店是否允许携带宠物入住？

很抱歉，不允许携带宠物。

Q: 阿洛夫特大酒店店内或附近是否有餐厅？

是的，有一家店内餐厅。

Q: 阿洛夫特大酒店配备任何户外私人空间吗?

是的，每间房间都有私人阳台。

10/10 绝佳

2025 年 10 月 11 日

Si vas a Ella es el sitio para quedarte. 100% recomendable!

Gilberto，3 晚行程

Hotels.com真实住客点评

4/10 尚可

2025 年 9 月 11 日

DO NOT STAY HERE! I've stayed at hundreds of places all over the world. Cheap hostels, swanky resorts, and everything in between. Aloft Grand Hotel might just be the worst place I've stayed. We stayed in one of the cottages, which is located at the bottom of a very steep, poorly paved, dimly lit path. If you have mobility issues or are spooked by walking around in the dark, don't stay there. Staff doesn't clean the rooms unless you directly ask them to. We came back after a day exploring Ella to find wet, dirty towels. I went to staff to get clean towels and they asked us to wait 10 minutes. Turns out the just dried our dirty towels! Did they not have extras they could have given us? If this was a cheap hostel, I'd understand. But at $85 USD a night, I don't think it's unreasonable to have regular cleaning. Hotel has a very nice, good-sized pool...with only 2 lounge chairs. No other chairs. Just 2 lounge chairs. Hotel is not done with construction. Fair amount of work being done throughout the property and there was clutter everywhere. The shame is that this could be an INCREDIBLE hotel. Amazing view of mountaintop temple. Lots of land to do great things and the cottages could be a great place to stay. But we got the sense that 1.) the hotel opened too early and isn't ready for prime time or 2.) the owners have ZERO idea what they're doing. DO NOT STAY HERE!

Grady，3 晚浪漫旅行

Expedia真实住客点评

8/10 很好

2025 年 8 月 4 日

This property is still under construction. We got a newly built room with a great view. Staff is very helpful. Food is great. Overall we had a great time there

Amila，1 晚家庭旅行

Expedia真实住客点评

8/10 很好

2025 年 5 月 1 日

Gerard，2 晚家庭旅行

Hotels.com真实住客点评

2/10 很差

2025 年 3 月 14 日

Choose somewhere else

Very dirty. Don’t stay. Way over priced for room with animal poop and stains on the bed.

2 晚结伴旅行

Hotels.com真实住客点评

10/10 绝佳

2025 年 3 月 11 日

Staff was incredibly friendy and the views were exceptional..

Sameer，4 晚浪漫旅行

Expedia真实住客点评

2/10 很差

2025 年 2 月 22 日

Al，2 晚行程

Expedia真实住客点评

6/10 好

2025 年 2 月 6 日

Megan，3 晚家庭旅行

Hotels.com真实住客点评

8/10 很好

2025 年 1 月 11 日

Nigel，2 晚行程

Hotels.com真实住客点评

2/10 很差

2024 年 11 月 22 日

No chance to go to our room

We never got our room, because there were NO way to get from the reception to our room and back again. They offered us a tuktuk to drive us to our room, but them we would be stock there without any chance to get back to the reception again. Now we need to find a way to contact hotels.com and get our money back.

Jørn，1 晚结伴旅行

Hotels.com真实住客点评

10/10 绝佳

2024 年 11 月 7 日

Very good over all.

Nice hotel staff. Friendly manager. Great view of the famous temple. Lots of beautiful wildlife sighting on the property if you’re into that kind of things. I am.

Chalsea，1 晚行程

Hotels.com真实住客点评

2/10 很差

2024 年 9 月 16 日

Leigh，1 晚行程

Hotels.com真实住客点评

10/10 绝佳

2024 年 7 月 6 日

The staff at Aloft Grand were absolutely wonderful. Location and rooms were great ! I highly recommend this hotel.

Dilhani，1 晚家庭旅行

Expedia真实住客点评

4/10 尚可

2024 年 4 月 13 日

Mateusz，2 晚行程

Hotels.com真实住客点评

4/10 尚可

2024 年 4 月 7 日

Go somewhere if you could

This property isn’t the cheapest around but after checking the pictures we decided to give it a try. Arrived there at night, not to late 8-9pm, the check in was quick and staff very helpful with the luggage. We tried to order food an hour before the restaurant closes just to find out they decided to not serving food an hour before closure? Anyways nothing is around so we went out to bed. Next morning we tried to shower only to find out the hot water wasn’t working, not a big deal Wifi is very poor and slow, not a big deal. Overall a very unpleasant stay, roof was not properly clean

Marcos，1 晚行程

Hotels.com真实住客点评

4/10 尚可

2024 年 4 月 3 日

2 friends travelling booked 2 deluxe chalets. 1 was mostly clean apart from some cobwebs and mould on the bathroom ceiling. The other was not clean. There were stains on the bedding and towels and we had to ask for the bathroom to be cleaned twice. Couldn’t comment on the food as we were told breakfast was at 10 and we needed to leave before this. There is a nice pool but the 2 sun loungers available were ripped and torn and couldn’t be used. The chalet doors didn’t fully close and therefore the rooms were full of bugs. One of the chalets seemed to be close to a staff store room so there was constant noise. Not quite the peaceful stay we had anticipated.

2 晚结伴旅行

Hotels.com真实住客点评

10/10 绝佳

2024 年 3 月 14 日

Matthew，1 晚行程

Hotels.com真实住客点评

2/10 很差

2024 年 2 月 22 日

Five stars are straight up lies

I have to say, my stay here was a big letdown, especially with all the 5-star reviews out there. When we got to our room, it was a mess. There was chewed gum everywhere, and it looked like no one had bothered to clean it at all. The bathroom was even worse, smelling like sewage, and the towels were dirty and had gum in them too. There was a cockroach and some other leech-like critters in there as well. Lovely… We kept asking for someone to clean up, give us new towels, and change the bed sheets, but nothing happened. Good thing we brought our own towels. Breakfast was a total flop. We got some juice, coffee, toast with butter and some sweet jam, and a sad-looking omelette with cold sausages. They’ll get you a tuk-tuk whenever you need one, but you’ll end up paying twice what you usually would. It’s a bummer because the guy we dealt with the most was super friendly and always smiling, but when it came to getting things done, not so much. I’d say steer clear of this place!

Joakim，3 晚行程

Hotels.com真实住客点评

10/10 绝佳

2024 年 2 月 18 日

Thanks

Duane，1 晚结伴旅行

Expedia真实住客点评

6/10 好

2024 年 2 月 9 日

We arrived and wanted to upgrade to a room with hot jacuzzi. We paid the extra amount and got that room. Unfortunately, there was not enough warm water and so the jacuzzi bath tub was not usable. We did not get back the money after asking it. The rooms and location is nice. If the hotel was better organized, it could be a nice place to relax

Marcus，1 晚浪漫旅行

Expedia真实住客点评

6/10 好

2023 年 12 月 20 日

This was a little disturbing that we had no hot water, no internet, the fridge was off and slightly mouldy, mould in the cupboard, a leak in the bathroom, and the air conditioner was faulting out. Other than that everything else seamed ok. We would not stay here again until they sort out their staff and pre inspections of the rooms. It’s really a pity as this property has beautiful views.

Richard，1 晚浪漫旅行

Expedia真实住客点评

8/10 很好

2023 年 8 月 28 日

Stayed at Aloft Grand Hotel for one night while traveling around Sri Lanka. The hotel view is very pretty, the rooms are clean and straightforward, not luxurious. Fair room for the price we paid. The staff and service was great, very nice people and super attentive of all our needs.

Lili，1 晚结伴旅行

Hotels.com真实住客点评

8/10 很好

2022 年 2 月 7 日

Unikt hotel med venligt personale.

Camilla，2 晚行程

Hotels.com真实住客点评

10/10 绝佳

2022 年 2 月 2 日

What a little gem

What a little gem the Aloft Grand turned out to be. The chalets provide you with everything you need for your stay and the staff are beyond helpful. We were passing through Ella from Kandy on our way to Galle and wished we’d planned our trip differently to have more time in Ella. One of the best things about the accommodation is the incredible view and also the nature. Absolutely loved it and would definitely staff again. The day we were leaving the hotel organised our car to Galle at a very reasonable price. Our driver took is the scenic route via the waterfall and some other amazing sights. Really appreciated.

Tina，1 晚行程

Hotels.com真实住客点评

8/10 很好

2020 年 8 月 4 日

.

New property with modern amenities Located in a tea estate 3 km away from Ella town Good place to relax and unwind Friendly and helpful staff

KIRTHI，1 晚家庭旅行

Hotels.com真实住客点评

阿洛夫特大酒店

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常见问题

可以免费取消我在阿洛夫特大酒店的预订并获得全额退款吗？

阿洛夫特大酒店有游泳池吗？

阿洛夫特大酒店是否允许携带宠物入住？

阿洛夫特大酒店是否有停车场？

阿洛夫特大酒店提供机场接驳班车吗？

何时可在阿洛夫特大酒店办理入住和退房？

在阿洛夫特大酒店及其附近有什么游览观光项目？

阿洛夫特大酒店店内或附近是否有餐厅？

阿洛夫特大酒店配备任何户外私人空间吗?

阿洛夫特大酒店周边区域环境如何？

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