Spacious room, convenient location! Niutricious breakfast. However, room cleaniness needs to be improved! Kid walk on the carpet barefoot and found dirty feet soon.
Dan
1 晚家庭旅行
10/10
it a clean place
shilin
1 晚家庭旅行
10/10
It was our pleasure to stay in this hotel. We like the service they have offered to us.
MADHAVI
2 晚家庭旅行
8/10
It was good
Shenell
2 晚家庭旅行
10/10
Gene
1 晚行程
4/10
We’ve been staying at this hotel for four years during our son’s years at UB. One of the main reason is because of its EV charging and friendly staffs breakfast. But this time is very different. Maybe the management changed or poorly managed night shift staffs. We arrived very late and there was a booking error. There were two men at the front desk, the older one was very unwelcoming and unhelpful. After a long day of driving, he refuse to see my proof of booking and told me to call Hotel.com. I had to ask Hotel.com to call him to resolve the error. Doesn’t matter if the error is caused by the hotel or by Hotel.com, I’m expecting someone who’s more willing to work with us who are tired and feel helpless with his unhelpful attitude.
The hotel has an every other day cleaning policy, we stayed there three nights no one came to clean or give us any extra towel once.
In the last day, we tried to extend an extra night, but everyone told us they were sold out. But I checked Hilton.com, they do have room available and half of the parking lot is empty. It is very obvious that they don’t want customers! I’m referring to night time staffs.
We checked out in the morning of our last day, the front desk staffs seems friendly and professional. I have to be fair. Unfortunately we will not be back to this hotel anymore! It’s disappointing!
John Chunman
3 晚家庭旅行
10/10
Nianzu
1 晚行程
4/10
Room smells bad
Zahir
1 晚家庭旅行
10/10
Great stay, excellent hotel! So many restaurant and shopping options within walking distance, and a quick trip to Buffalo U. Solid breakfast and vehicle charging stations as well. Also noted what looks like a brand new ventilation - hotel air and rooms seemed super fresh.
Renee
2 晚家庭旅行
10/10
Michael
2 晚家庭旅行
10/10
My family of 4 stayed for 3 nights. All the staff we came into contact with were extremely professional and very helpful. Our room was very clean and requests for extra towels was made with no problem from staff. the breakfast had many options each day and was replenished the entire time. We loved the fact that they had laundry machines. the machines are free to use just an FYI bring your soap or you can get soap at the desk for a small charge. We didn't bring our pet, however this hotel is pet friendly and we saw many well behaved dogs. This hotel has so many great amenities and is Definity in a fantastic area. We will definitely be staying there again when in the Buffalo area.
dana
3 晚家庭旅行
10/10
Perfect location. Shopping centers are very close. Casino is 15 minutes away. Excellent location. We will be back.
JODIE
2 晚家庭旅行
10/10
James
2 晚行程
10/10
Shawntell
1 晚家庭旅行
8/10
Check in was easy. Manager at the front desk was friendly and super knowledgeable about restaurants available near the hotel. The room and bathroom was clean
My only issue was no bedding for the pull out couch was not in the room. I would stay here again
Latisha
1 晚家庭旅行
10/10
Breakfast was good. Room is a great size. Kitchen is full size kitchen and stocked with everything including a dishwasher. Water pressure was amazing. Great location. Tim Hortons and Starbucks right across the street.
NATOSHA
2 晚行程
10/10
Christena
1 晚行程
10/10
James
1 晚行程
2/10
Annie
3 晚家庭旅行
10/10
I would definitely stay there again. Only issue I had was that they ran out of wash cloths so we had to use hand towels in washing. Also the shower water pressure was very low, so the water coming out of the shower head was poor. Besides those things the room was very big, Like the big refrig and the counter storage space. Having bowls, silverware and a dishwasher was great.
Very well laid out. I like the idea of the soap/shampoo dispensers in bathroom and shower area. They had separate cans for trash and recycling. I would rate the breakfast as average to very good.
Emily
3 晚家庭旅行
8/10
Overall good. I wish breakfast menu had a little more variety.
真实旅客
1 晚家庭旅行
8/10
Very good value, convenient location, good fitness center. Wishes: cleaner public spaces and rooms, more non-processed healthy breakfast options.
真实旅客
2 晚商务旅行
10/10
Always know what to expect. EV charging is a major bonus! Nice rooms. Friendly concierge.