My family chose your hotel as the best option for an overnight stop from Florida to Texas, but our experience was very disappointing.
Lobby extremely loud at 10pm with screaming children in bar area. Multiple wet floor signs left out with no cleanup. Given keys to occupied room with guest's belongings visible - serious privacy concern. Replacement room reeked of overpowering cologne. Dirty elevators.
As tired travelers expecting Marriott quality, we instead found poor maintenance, security failures, and unprofessional conditions. These multiple service issues significantly impacted our stay and don't reflect the standards we expect from your brand.
Please address these operational problems to prevent future guests from having similar experiences.
Steven
Steven,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 13 日
Felecity
Felecity,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 3 日
MERLIN
MERLIN,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 18 日
Charles
Charles,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 27 日
Very clean
Ben
Ben,1 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 22 日
Quick and helpful service room was clean and just what we needed
Nikko
Nikko,1 晚行程
Expedia真实住客点评
8/10 很好
2025 年 4 月 20 日
The staff was superb, really friendly, and great customer service. However they were not knowledgeable about the Titanium Elite program. I was not offered water or points or food credit on check in. I asked the night shift and he gave me 3 waters and a Gatorade to make up for it. Also when I removed sheets to check mattress and spray down there was a urine stain on the mattress. If pictures are needed I got one. Besides this , it was a very nice hotel.
Whi
Whi,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 4 日
It was great
Scott
Scott,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 1 日
Mindy
Mindy,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 19 日
Charles
Charles,1 晚行程
Expedia真实住客点评
8/10 很好
2025 年 2 月 23 日
Nice hotel.
The only complaint was you could hear everyone above you walking around. I would stay on the top floor.
Janet
Janet,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 20 日
Great experience
Jody
Jody,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 18 日
Michael
Michael,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 11 日
There is a Top Golf across the street, next time we will be going there!!
Dennis
Dennis,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 4 日
Justin
Justin,1 晚行程
Orbitz真实住客点评
10/10 绝佳
2024 年 12 月 31 日
Brent
Brent,1 晚行程
Expedia真实住客点评
8/10 很好
2024 年 12 月 31 日
Maria
Maria,1 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2024 年 12 月 26 日
We stayed at the property for Christmas and there was one person working the entire time. Bistro closed. The hotel was decently clean but more run down than I anticipated. Wouldn’t stay here again.
Kimberly
Kimberly,2 晚浪漫旅行
Expedia真实住客点评
6/10 好
2024 年 12 月 23 日
No
James
James,1 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 16 日
Our stay
Our stay was short but pleasant. I had a surgery scheduled for the morning and needed to be close to the hospital since we lived so far away.
Collet
Collet,1 晚行程
Hotels.com真实住客点评
8/10 很好
2024 年 12 月 7 日
Vincent
Vincent,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 11 月 29 日
I am not handicapped, but was impressed there was a wheelchair lift at the pool. Also, the front desk staff was so helpful, friendly, and helpful!
Patrice
Patrice,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 11 月 28 日
Steven was so professional and pleasant. Made our check in experience seamless.
Susan
Susan,1 晚行程
Expedia真实住客点评
8/10 很好
2024 年 11 月 26 日
Our stay was nice as we were there with family for a wedding. The staff was very helpful and friendly. The breakfast was a little expensive but convenient. Nice sitting and relaxing areas on the first floor and outside. 😊