Very clean hotel, close to the Case Western university and restaurants. Friendly and professional hotel service.
Zameer
Zameer,1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 21 日
Unfortunate Terrible Weekend Stay
This stay was awful for my family. We arrived late afternoon to a room where the air condition seemed not to work. We were told to wait a bit. After 2 plus hours at dinner room still no air. We were told to wait again. No other rooms were availble. Spent the entire night in 80 degree room. Next day it was fixed by engineer. But it still never worked correctly. 2 nights and no one in the family slept. Just awful. Plus the faucet in the bathroom sink was loose and jiggled everytime you put water on.
Filth in vents
The staff of Kim and Renee were very nice and not at fault but the stay was just awful. We have stayed at many Residence Inn's but this was a horrible two day stay sadly for my family.
Lewis
Lewis,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 15 日
susan
susan,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 13 日
Matthew
Matthew,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 12 日
真实旅客
1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 11 日
Ja Young
Ja Young,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 11 日
George
George,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 30 日
Almost awesome
The hotel is nice, the location is awesome, specially if your destiny is cleveland clinic. They have an awesome shuttle service to the clinic, back and forward.
The only problem they have is with cleaning personal. They are lazy and they only clean what is in front of their eyes. One thay i had to make them clean 3 times.
Otherwise, would have been an awesome stay.
Mauricio
Mauricio,12 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 29 日
Satisfied Customer
The hotel room was very clean and the front desk personnel very attentive. I love the shuttle driver he helped my spouse who had a visual disability in and out of the van. The breakfast food was subpar not really up to standard for this chain. The first day barely okay. The second day not eatable. Overall I would stay here again and recommend this hotel. The location is excellent for the Cleveland Clinic
Betty
Betty,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 27 日
Hanna
Hanna,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 25 日
Carolyn
Carolyn,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 23 日
Stacie
Stacie,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 23 日
Too hot in the rooms with no help
Our room was very hot 78 degrees and the air conditioning was not working. We told the front desk many times and they tried to fix it remotely but nothing worked. The hotel was fully booked so we could not move rooms. It was very very uncomfortable to sleep. The next day we asked again and finally an engineer came to look at the problem and fixed it.
Samaria
Samaria,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 22 日
Timmothy
Timmothy,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 21 日
Maria
Maria,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 17 日
The hotel was clean for the most part and spacious. The layout worked well for my needs.
The amenities were good too! Great value for the food.
The front desk was very responsive to any and all needs in a timely manner.
I will note that I didn’t think the room was as clean as it should have been. The carpet had several spots on it and was even ripped where the flooring met ( with the kitchenette flooring). The walls in the shower also had some orange residue present near the complimentary toiletries. Not a super big deal just not the level of cleanliness one would expect in a hotel.