Clean & Beauty place. Poor customer service. Total reserved for 3 nights. On the first day, the front desk guy promised me I can stay in the same room for 3 nights. Unfortunately, they asked me to change the room on the third night. They need me to check out before 11AM and re-check in after 4PM. Very uncomfortable for us. It took more than half hour to solve it. Wasted our pleasure time in Disney :(
Wing Hei
2 晚家庭旅行
4/10
The air conditioner is noisy! It is close to the bed and the cold wind blows to you when you are sleeping. The shower water is too little like raining.
Susan
3 晚家庭旅行
10/10
Rong
3 晚行程
8/10
It was nice to have breakfast on site even if a bit chaotic. Also great to have mini kitchen in room. They gave us ample towels and cleaned the room daily which was appreciated.
The transit stop for ART was right out front. Other food options right in the same parking lot too.
The pool looked awesome but we never used it! Maybe next time.
Jennifer
4 晚家庭旅行
10/10
Cori
2 晚行程
6/10
Phebe
5 晚行程
10/10
It was such a great experience. The only thing they need to work on is at the breakfast time and the employees being more friendly.
Danny
2 晚家庭旅行
10/10
Great place to stay with family. Only complaint would be is the dresser in the bedroom was broken. Didn’t affect our stay but felt it was a bit unprofessional.
Only other thing I didn’t like was the amount of fee/extras you pay once there that are not part of your booking .
The resort fee is night and the parking fee is horrendous.
Jena
2 晚家庭旅行
10/10
Everything was great. Room was very nice. Family of 5 enjoyed having 5 beds and 2 showers.
Michael
3 晚家庭旅行
10/10
Good
jose
3 晚家庭旅行
10/10
Nous avons passé un super sejour un famille dans cet hôtel.
Parfait pour les enfants, avec parc aquatique et divertissements.
Tres bon petit-déjeuner le matin et restauration possible pour les autres repas.
Personnel au top.
Vu sur les feux d'artifices de disneyland le soir.
Je recommande +++
Haniarii
2 晚家庭旅行
8/10
Shawn
2 晚行程
6/10
They do not have handicap rooms. You have to pay for parking at the hotel. And then parking at Disneyland. Swimming pool were very small. Breakfast was the same thing everyday. So no mixing things up. Half of the drink machine were broken. The breakfast staff had some nice people. It was also a pain to run the elevator. You had to use your key card right when the doors were closing other wise it didn’t work.
Edward
6 晚家庭旅行
10/10
Tynae
1 晚家庭旅行
10/10
Tiger
3 晚行程
6/10
LETICIA
2 晚家庭旅行
10/10
Silvia
2 晚行程
2/10
The hotel was extremely packed which is to be expected on a holiday weekend but there was workers and security all over the hotel and all they worried about was if people had wrist bands and not bringing in outside food or drinks into the pool area. The pool and jacuzzi was over crowded and there were so many kids that were unattended and without their parents or an adult kids were spilling their drinks in the hot tub and many kids were picking on other younger kids because there parents were in their rooms there should have been staff outside monitoring these areas inside there were kids running throughout the entry way and down hallways keeping people up at night I even heard adults coming out of rooms to tell them to stop at breakfast there was no kind of order with food and drinks left and spilled everywhere and at checkout we went downstairs to get a luggage cart and I asked a lady working downstairs if there were anymore and she was very rude with saying “if there aren’t any outside I guess we don’t have any and walked off
Deborah
2 晚家庭旅行
10/10
Magdalena
1 晚家庭旅行
8/10
Manuel
4 晚家庭旅行
6/10
Mixed reviews about this hotel. Staff was not always friendly. The vibe felt “off” being close to Disneyland.
Room was good but our shower drain clogged and we had maintenance in and out of our room for two hours while we were trying to get ready to go to the parks. Charged us to check in early and check out late, which I thought was steep and should’ve been comped with the whole drain issue.
However, Pool was warm. It was Close to restaurants and Starbucks. The suite room layout and kitchen we got was perfect for our family of 4.