When we arrived at the checkin counter we asked if we could have the complimentary water they had just given the 2 customers before us but we were told no because we booked through a 3rd party. We also asked to combine our two night stay so that we could stay in the same room, even willing to pay any price difference. However, again we were told no because we booked through a 3rd party. It truly seems that if you book through a 3rd party you are not going to get the treatment you deserve or pay for! We have always stayed at Hampton Inns but after this stay we will consider other options first!!!
2nd night stay: The girl at the desk was so rude again about the water and about booking through a 3rd party. Doesn’t matter that you’re a paying customer who also happens to be a Hilton’s member. I have never been so disrespected in all of my travels and over WATER!!! Seriously 😳 Not to mention that the room they sent us to had not been cleaned at all! The bed was unmade and towels all over the floor. So we had to go back and deal with her loveliness once more.
Deanna
Deanna,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 28 日
ANTHONY
ANTHONY,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 16 日
Disappointed
I was appalled when I called and was denied a refund or credit towards a future stay due to inclement weather conditions that flooded most of Kentucky. They expected me to put my life at risk to get to their hotel.
Robert
Robert,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 15 日
Adam
Adam,2 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 14 日
Disappointed
The room (306) was not thoroughly cleaned. The floors were dirty, dusty (thick dust around the tv base), and i seen pink stains on my comforter (looked like makeup)
I was thinking for the amount of money that i spent on the room for the weeknd, that the hotel would grab the trash and dirty towels (and refill with clean towels daily). The front desk told me they only do that every 3 - 5 days. That to me is piss poor service
Robin
Robin,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 14 日
Brittany
Brittany,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 13 日
Updated and good location
Nice room and great proximity to Newport and Cincinnati. Clean room with a nice view. Breakfast left things to be desired. Ran out of things multiple times both mornings with no one around to help.
Amber
Amber,2 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 11 日
Closed pool = upset kids
Pool was closed, which was main reason we picked this location. Also, our hallway seemed to have a leak or something, terrible smell and wet carpet outside our room. Otherwise, the room was nice and breakfast was great! Would stay again but make sure pool is open.
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 8 日
Keith
Keith,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 7 日
Georgianna
Georgianna,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 5 日
真实旅客
1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 3 日
Great place to stay.
This hotel was very clean. The staff were extremely helpful and Kind.
Jeremy
Jeremy,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 1 日
Antoinette
Antoinette,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 1 日
We had a wonderful time during our stay. My only complaint would be that we stayed 5 nights and the housekeeping staff never once cleaned our room or changed our sheets when they were on our floor every day when we left to go to our events.
Adrienne
Adrienne,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 1 日
Great service and room!
Such kind people and gave us such a great room with a fantastic view!
Melanie
Melanie,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 31 日
Gavin
Gavin,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 30 日
Kevin
Kevin,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 26 日
Kristin
Kristin,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 25 日
Brooke
Brooke,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 25 日
Paris
Paris,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 17 日
Great location, good price, very kid friendly. Bring your own pillows