可以免费取消我在罗伯茨河滨城市度假村酒店的预订并获得全额退款吗？

是的，罗伯茨河滨城市度假村酒店在我们网站上提供可全额退款的客房房价。如果您预订了可全额退款的房价，则可以在入住前的一定天数之前取消，具体取决于该住宿的取消政策。请务必查看该住宿的取消政策，了解确切的条款和条件。

罗伯茨河滨城市度假村酒店有游泳池吗？

是的，有室内游泳池和室外游泳池。

罗伯茨河滨城市度假村酒店是否允许携带宠物入住？

很抱歉，不允许携带宠物。

何时可在罗伯茨河滨城市度假村酒店办理入住和退房？

开始办理入住：16:00；停止办理入住：23:30。退房时间为 11:00。延迟退房需要支付 USD 50.00 的费用（视客房供应情况而定）。

罗伯茨河滨城市度假村酒店是否有内部娱乐场？

不，该酒店不设赌场，但希腊城好莱坞娱乐场 (4-min drive)和汽车城赌场 (7-min drive)都在附近。

在罗伯茨河滨城市度假村酒店及其附近有什么游览观光项目？

罗伯茨河滨城市度假村酒店设有室外游泳池和健身中心，还有野餐区。

罗伯茨河滨城市度假村酒店店内或附近是否有餐厅？

是的，有一家店内餐厅Roberts Riverwalk。

罗伯茨河滨城市度假村酒店周边区域环境如何？

罗伯茨河滨城市度假村酒店就在河城的在河边，仅需 3 分钟步行可至底特律河畔，8 分钟步行可至阿瑞莎·富兰克林露天剧场。

底特律罗伯茨河滨城市度假村酒店住宿优惠| Hotels.com 好订网

Q: 罗伯茨河滨城市度假村酒店有游泳池吗？

是的，有室内游泳池和室外游泳池。

Q: 罗伯茨河滨城市度假村酒店是否允许携带宠物入住？

很抱歉，不允许携带宠物。

10/10 绝佳

2016 年 2 月 8 日

明明订的是两张床却只给了一张床！

Hotels.com真实住客点评

2/10 很差

2019 年 1 月 17 日

Don't let the view fool you, Pass on this hotel,

Yes, the view from the RiverWalk is lovely. Service and property are below sub-par. We waited 45 min in line to check in, multiple parties had issues as the hotel seems confused about amounts to charge if you are a hotels.com customer. A lady in line said that the check in and check out process is always terrible there. We did not stay at the property because the air-conditioners were not working. Hotels.com processed a refund the next day, but we have been waiting on the hotel to process a refund of less that $50 for over 6mths.

1 晚浪漫旅行

Hotels.com真实住客点评

4/10 尚可

2018 年 11 月 25 日

It was nice interior but could use updating. Staff was friendly and brought us a roll away bed. Also contacted another room with radio on (loud) at 1am. Dislike-walls were thin, rooms on the chilly side until the heat kicked in. Hallways were cold. No “do not disturb” signs. No hotel or TV information in the room. No curtains in the bathrooms as it could possible to see into from another room. Didn’t have any issues with parking. Right on the riverfront which would nice during summer to walk around. Walking distance to a few places to eat which were really good. Don’t come expecting high end service as you get what you pay for.

2 晚行程

Expedia真实住客点评

8/10 很好

2018 年 11 月 3 日

John，1 晚行程

Hotels.com真实住客点评

2/10 很差

2018 年 10 月 28 日

Took one hour and 45 minutes to get in room. Booked 2 months in advance and said they did not have a room. Assigned me a room that was storage Then upgraded me to a suite. NO HEAT. Room was nice but COLD Several guest had no heat!

1 晚行程

Travelocity真实住客点评

2/10 很差

2018 年 10 月 24 日

Management issues at Roberts Riverwalk

This was terrible experience. There was no hot water during the entire seven day stay despite assurances that the problem would be remedied soon. We had to change rooms because the first room was uninhabitable and should not have been rented. There was a "resort" fee added to the bill that was not properly described at check-in. All in all, although the hotel is a nice facility, it was a terrible experience.

John B，7 晚浪漫旅行

Hotels.com真实住客点评

2/10 很差

2018 年 10 月 21 日

Check in was a nightmare and took way too long telling me a owed money when I paid in full month's ago. No heat in the rooms, tv was blurry, no one tells you anything upon check in like there is a restaurant or anything really that a normal hotel front desk tells you. Plus a resort fee !!! In Detroit let that sink in for min... For the price of this terrible hotel just spend more to stay at Greek town or better yet don't go to Detroit

Waylon，1 晚行程

Expedia真实住客点评

4/10 尚可

2018 年 10 月 3 日

I paid money for that?

We stayed at Roberts River walk Detroit MI so we could attend the Sunday Night last football field at Ford Field. Our room was still not available when we left to go to game at 6:30pm. We had to get ready in my sister in laws room. When we got back at 12:30am and went to our room, we discovered that the toilet wasn't working and had to be moved to another room (how did house keeping miss that?). They specifically asked at check in (which took 40 minutes), 'You booked through a 3rd party, didn't you?' I was very disappointed.

Bethany，1 晚结伴旅行

Hotels.com真实住客点评

4/10 尚可

2018 年 9 月 25 日

Vicki，1 晚家庭旅行

Hotels.com真实住客点评

2/10 很差

2018 年 9 月 25 日

Perhaps the hotel is normally of higher quality, but during their renovations the room was very uncomfortable. Additionally, it was clear that the room I was placed in had not been used or cleaned in some time. Lastly, it took nearly a full hour in line for check-in before I was able to get keys to my room (I was only the fifth person in line on Saturday afternoon). If you purchase an upgrade to a river-front room, this location may be worth the cost. Otherwise, save the money and find another hotel.

2 晚行程

Expedia真实住客点评

2/10 很差

2018 年 9 月 25 日

broken glass in parking lot took hours for water in shower to drain not enough electrical plugs road to hotel in poor condition not enough towels no extra rolls of toilet paper no tissues wifi and tv reception poor dark hallways

M，1 晚行程

Expedia真实住客点评

4/10 尚可

2018 年 9 月 19 日

Don't do it!!

It was probably the worst place I had ever stayed! No air conditioning, VERY rude manager (I actually felt awful for the employees trying their best), and the place is soo run down!

Meegan，1 晚浪漫旅行

Hotels.com真实住客点评

2/10 很差

2018 年 9 月 15 日

Everything was terrible! Hotel is very old and everything in it is old or very cheap. We have a “suite”, it just means they crammed a loveseat in the room. Getting a room with air conditioning is a 50/50 gamble. In the room: no hand towels, no Kleenex, no drinking cups, minimal coffee maker but no coffee, no cups, no sugar, no creamer, stir sticks, every time you leave the room your key entry won’t work. No working phone in the room. Room is very damp and we haven’t even taken a shower, no exhaust in the bathroom, and the overhead fixture is now only an exposed bulb. Check in is not until 4pm, no exceptions!!!! This was the worst experience regarding a hotel and we are in our late 60’s. Highly recommend you don’t stay here or in this bad section of Detroit.

1 晚行程

Expedia真实住客点评

2/10 很差

2018 年 9 月 11 日

This was one of the worst experiences I have ever had at a hotel. We arrived at 1:30 to check in, the front desk said the system was down after waiting for an hour so she handed out numbers for people. Her shift ended and a new worker came in and had no difficulties with the system. However, the first lady didn't tell him about the 8 other people in line, we ended up waiting a total of 3 hours to check in. The room was dirty, service was terrible. They handed out duplicated keys for rooms so people were walking into other people's rooms - two people got robbed while we were there. They handed out a parking pass and said "it's not safe but here you go." I would not recommend this hotel to anyone.

Miranda，1 晚行程

Expedia真实住客点评

4/10 尚可

2018 年 9 月 10 日

Computer system was down during peak check in time on Saturday afternoon. People were lined up out the door waiting to check in. Took about 1.5 hrs. Hotel also processed a $100 incidental charge on my credit card that I had to call and have a credit issued. Beautiful facility, hope they can overcome these operational issues. Staff were holding up quite well despite the enormous stress of the situation.

Steve，1 晚行程

Expedia真实住客点评

2/10 很差

2018 年 9 月 10 日

We arrived at 3:30pm for check-in and waited two hours in line before we were able to check-in. There was one employee working the front desk until 4:15pm. We were told the room had no a/c. This would not have been a problem as it was a cold day, however our room was on the first floor near the hotel entrance, so noise and safety were an issue while having the windows open. We requested a different room but were told they were booked full. In order to try to get another room they would have to cancel our current reservation and we would have to try to call to get another. We had already waited for two hours and had no choice but to take it. The employee commented he knew there was gong to be long check in processes because he had looked ahead on the schedule and saw how booked the hotel was. Sounds like terrible management. They left their two employees out to the wolves. Everyone was complaining. Our room didn’t have a/c nor a remote control for the television. There was a used condom behind one of the night stands which was only found looking for the television remote. There is also an $18 fee for the pool etc that was not mentioned on Expedia.

Jamie，1 晚行程

Expedia真实住客点评

8/10 很好

2018 年 9 月 6 日

Roberts hotel review

Suite was large and airy. Lots of windows. Staff was friendly. Great views of the river. Pool was clean.

1 晚结伴旅行

Hotels.com真实住客点评

4/10 尚可

2018 年 9 月 4 日

It's An Older Huge Piece Of Property.It Has Large Rooms Which Needs A lot Of Updates. It Has Good Bones. I Can Tell It Was Really Grand In Years Gone By. It Can Be Grand Again. And The Beauty Of It Also Is The Riverfront Is Right Outside Your Window, If You Have A Room On The East Side Of The Building. Or You Can Walk Out The Door, Find A Seat And Enjoy The View. Did I Mention, That Canada Is Across The Way. My Opinion, The Owner Of This Gold Mine Needs The Right Investors, Who Are Willing To Go All In, To Make This Place Grand Again. They Need A Large Staff, With A lot Of Experience In Hospitality. This Place Is Too Massive To Only Have A Skeleton Crew! The People That's Hired To Make Sure The Air Is Running Properly! Unfortunately, I Had To Go To Another Hotel. Because The Ceiling In My Run Was Leaking.so I Was Disappointed, Hot and Tired. I Did Get My Refund Right Away. Thank You! Lastly With All That Said, I Will Not Bash This Hotel. I Believe It Still Has Many Years To Be Great! And Offer A Really Nice Place To Stay. Things Need To Be Put In Place To Bring This Into A Reality (Fruition). If I Had The Money Right Now, I Would Love To Buy It. Before I Checked Out, I Was Thinking About How I Would Decorate. I Would Blend In The Nostalgia Of This Place In A Fresh Look. Each Floor Wood Have A Different Theme With Nice Colors And Décor. I Would Take Out (Urban) And Replace It With Grand! That's The Level In Which This Property Should Be Envisioned....

PeggyGray，1 晚行程

Expedia真实住客点评

6/10 好

2018 年 9 月 3 日

The Room was horriblr but had a good view, Phone did not work, chair looked like a angry tiger had clawed it

1 晚行程

Expedia真实住客点评

2/10 很差

2018 年 9 月 3 日

Will never stay there again

I was not satisfied with the room it was not clean . The bathroom had a used towels on the sink when we got there , and a used tiowel was laying on the bed .

kevin，1 晚浪漫旅行

Hotels.com真实住客点评

2/10 很差

2018 年 8 月 31 日

Worst maintenance & response.Highly Not recommend

Worst maintenance and response. Highly Not recommended

sai venkatesh，1 晚家庭旅行

Hotels.com真实住客点评

2/10 很差

2018 年 8 月 30 日

Very deceiving place. Was very dirty. Beds were very uncomfortable. ABSOLUTELY NO AIR CONDITIONING!! They offered to give us 2 fans in exchange. The rugs were very dirty and nasty. Our bathroom was a mess, with garbage still laying around, clearly the rugs were not vacuumed. Our tub would not drain, and also back washed with all sorts of nasty hair filling our tub. My daughter and husband have suffered bed bug bites. ABSOLUTELY NO WIFI in the hotel, except in the lobby. Very poor and deceiving place, yet they want you to pay a RESORT FEE, which in very fine print does it state they want 18 dollars per person.......Was very upsetting for my family. When asked if we can have our money returned, we were told to call the toll free number and that it would be days before we get anything returned to us. I have yet to write a letter to the Better Business Bureau to have this hotels operating license revoked......What a freaken terrible joke this place really is!!!! PLEASE do not stay here.......terrible, terrible, terrible

Roxanne，1 晚行程

Expedia真实住客点评

4/10 尚可

2018 年 8 月 30 日

PLace Needs Work

I think the Hotel some day will be a nice place to stay but they are in Renoivations - Air Conditioning did NOT work in 75% of the rooms - We had to pay an $18.00 charge for a Pool - Conventions and another fee that would not be happening there in the shape of the Hotel - They booked double people in rooms which got a little scary If the Management will work harder and get more completed it will be good - Now it is not worth the stay

Marsha，1 晚家庭旅行

Hotels.com真实住客点评

2/10 很差

2018 年 8 月 28 日

The Shining (for real)

Basically the hotel in The Shining, had no air conditioning, no towels, bar was always closed, TV's didn't work, phones to call the front desk were broke, everything was either broken or missing. When we checked in there was a sign that said back in 5 min, next day back in 30, when they did show up the girl said don't answer the door if somebody knocks, call the front desk first to see if it's legit, check your toilets and faucets to see if they work, cops knocked on our door when we got to the room, couldn't call the desk cause phone was broke, used my cell, said somebody smelled weed, he was gonna bust the door down, found out it was the people 5 doors down and they we're bringing the drug dogs in, it was 90 degrees in our room and had to open the windows just to breath, bed sheets were the only thing semi- clean in the hotel. I booked this hotel cause it looked historical and was by the riverwalk. But the riverwalk was the only good thing about this hotel. The worst hotel I've ever been to in my entire life. I would have rather slept outside and possibly have gotten robbed. They said they were fixing to do a 5 million dollar rennovation ...yeah 5 million wouldn't even fix the plumbing and air conditioning in this building. or replace the carpet and clean this place. When I finally got towels so we could shower, another guest said "oh u got towels!" ..."we couldn't get any so we used our bed sheets."...stay away from this place, I'm sure it's haunted too.

2 晚结伴旅行

Hotels.com真实住客点评

2/10 很差

2018 年 8 月 28 日

1 晚行程

Expedia真实住客点评

罗伯茨河滨城市度假村酒店

Roberts Riverwalk Urban Resort Hotel

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