We have been staying at this hotel multiple times every ski season for over 7 years. Unfortunately, the quality has declined significantly.
This place used to be very nice, with good service and a breakfast offering plenty of variety. As the hotel became more popular over the years, service was reduced instead of improved.
Breakfast has been cut back drastically. The limited options are often not restocked, and the person in charge of the breakfast area is usually nowhere to be found. We frequently have to wait for items to be refilled. If you are in a rush to go skiing, breakfast is not reliable.
Another disappointment is the Tesla/electric car charging. Although several chargers are available, guests now need a special card to use them. Staff told us the owner uses the card for his own vehicle and does not provide it to guests. We were told to purchase our own card, which is unacceptable for a hotel that advertises EV chargers.
By contrast, we accidentally stayed at Holiday Inn Express & Suites Kingston, just a couple of miles away. The difference was shocking. They immediately provided a charging card, breakfast had far more variety, and two staff members were constantly present, keeping everything stocked and assisting guests.
It’s hard to believe that two Holiday Inns so close to each other can offer such different experiences. At this point, it may be worth driving an extra 10 minutes for better service and value.