There were only 2 mini bottles of water and when I went to the front desk to ask for another 2 bottles, I was told I could get ice water in cups in the lobby. Unbelievealbe! Front desk service is poor, other staff are very friendly.
although the staff was very nice, the condition of the rooms were not that great. These rooms seem old and outdated, and I had to have a room transfer because of the smell.
Simona
3 晚家庭旅行
10/10
Great service by front desk
Associate. Friendly staff throughout. Nice pool and hot tubs. Basketball in the pool was nice
Brian
1 晚行程
6/10
En el restaurante muy mala atención y mal servicio
luis
6 晚家庭旅行
6/10
Abigail
1 晚行程
8/10
Celine
3 晚家庭旅行
8/10
mark
2 晚家庭旅行
10/10
Carl
2 晚家庭旅行
8/10
Gary
4 晚行程
4/10
JOSE FRANCISCO
4 晚家庭旅行
6/10
The room we had a stain of a floor mat in the tub. The cleaning lady would open the door and start cleaning when we are in the room. Didn’t give us a chance to leave. No one explained all the charges you get at the end.
Elizabeth
8 晚家庭旅行
10/10
Johanny
4 晚行程
6/10
William
2 晚行程
4/10
Our room was not properly cleaned I had to take a video to show the manager. They ended up giving me a free cabana during our stay. Our garbage can never bag liners until the day we left, I requested conditioner 3 times was never refilled I had to go buy my own conditioner, they never came to clean the mess I had to take a video of and I was there 3 days. They ended up credited me back one night stay. The video I took was months of pilled trash and dust & wires between my kids bunk bed and the wall it was pretty bad. Which is sad cause the hotel is nice just housekeeping really lacked.
Maribel
2 晚家庭旅行
2/10
Hotel viajo y descuido
JOSE FRANCISCO
1 晚家庭旅行
10/10
Jeff
6 晚行程
10/10
Wonderful accommodations. Excellent food and service. Reasonably priced . No complaints or suggestions for improvement.
Maria
2 晚行程
6/10
Little outdated fir the price. Reservation included nothing but an appetizer a day. Drinks cost way to much! Location is good
Craig
2 晚行程
2/10
Run down. Not very well maintained property. Has gone downhill quite a bit in the last 20 years. Will not rebook at this hotel
Grant
3 晚家庭旅行
10/10
Rachel
2 晚行程
6/10
Erin
4 晚家庭旅行
2/10
This was the worst experience, everything was so dirty the pool and hot tub was dirty with cans and dirt . The rooms so filthy and they would never pick up the phone for concerns.