We checked in late on Friday, around 11pm. When we got to our room it was very hot. We lowered the thermostat and went to sleep. Middle of night I woke up and it was hotter than when we went to sleep. Again lowered the temperature. Woke up in the morning and confirmed that hot air was just blowing out of the vents despite the temp being set to 60. Told the front desk who said they would send someone up when my family was all awake and meanwhile said to turn it off, which I'd done. I asked "then what" thinking she had a recommendation to try and she snottily asked if she should send the tech up now while my family was sleeping. My husband told the front desk on his way out to send someone up. When we returned to the room it was still 80 degrees. We again asked and I was told a tech would come up and that my husband never let them know he had left. Hours later we were told that there were issues throughout the building and brought a fan and window cracked. We stayed out second night. My husband was also told we had a $30 food credit, when I asked about it the following morning, I was told that wasn't true. On check out the manager confirmed we did have a credit. She credited us a $70 fee we had paid and apologized profusely. Upon check out she was also telling guests that the wifi was down and there was no internet. Clear challenges in the building and with staff.
